Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Overall a great experience.
In comparison to other pet health insurance, I found Pets Best to have above average coverage, but what has kept my business is the ease of use with their website and their customer service. I just submitted my first claims for my dogs, and I had it done in less than 10 minutes, and although they said it might take a few days to hear back on processing, I had a response within a day. The EOB is very clear and easy to understand. Overall just a great experience and one that I just recommended to my daughter and grand puppy.
Insurer: Pets Best
By: Stephanie
Easy to submit a claim!
It was easy take a picture and send it in. Received a check with in a week I am very happy with you!
Insurer: Pets Best
By: Lori
This claim process and coverage…
This claim process and coverage is SOOO much better than AKC which I had for the first 11 years of Coda's life and the first 18 months I 've had Gumbo. Thanks for making caring for my dogs so much more streamlined!
Insurer: Pets Best
By: Robin
Pets Best delivered on their promise.
My beloved dog of 9 yrs. suddenly became sick. I took him to an emergency vet clinic and to my shock received the worse possible news. Apparently he had been sick for a while but was always so happy and loving that he never showed any signs of being ill. I had to make a heart-breaking decision to put my best friend to rest. In the middle of the shock and heartache we just faced losing our loved one, the last thing on my mind was having to deal with the financial side. I submitted my claim to Pets Best and they handled processing my claim with no issues. They were very courteous to send email notifications on where they were in the process and when claim was paid out. I never called Pets Best to cancel my policy, but in the process they took the initiative to cancel my policy and refund payment that was made after the passing of my pet. I of course would rather still have my pet with me today, but Pets Best really made the process easy and delivered on their promise. I will definitely use their services in the future!
Insurer: Pets Best
By: Priscilla
We are very happy that we purchased pet insurance.
We were very happy with our decision to purchase pet insurance. W have two English bulldog puppies that had their vaccines at our last visit and we were covered. Putting in the claim was very simple, we just took a picture of our bill from our vet and submitted it. Within a week we received a check.
Insurer: Pets Best
By: Derek
Impressed with fast processing time.
The process was very simple. My vet is very knowledgeable regarding claims. I was impressed by how fast my claims were processed. Thank you Pets Best
Insurer: Pets Best
By: Stephen
You all are fantastic.
You all are fantastic. On-line claims submission are fast, super easy and your reviews of the entire bill are always very thorough and fair. We appreciate having you all as our pet care partner!!! Keep up the great work!!
Insurer: Pets Best
By: Roberto
Pets Best is the BEST!
Pets Best is the BEST! My puppy, Baxter is a year old Bernese Mountain Dog who has had a lot of complications. He is really struggling with upper respiratory issues. So we are at the vets every other month :( Thanks to Pets Best owning my special needs pup isn't a financial burden.
Insurer: Pets Best
By: Andrea
Would recommend Pets Best to anyone.
My dog ate something around our apartment complex the other day. He was super sick looking and I couldn't figure out what was wrong with him. He looked like he was dizzy and off balance. I took him to the near by ER Vet. They ended up diagnosing him with Marijuana Intoxication although his toxicity test came back negative. Either way , they gave him the standard treatment for it. The vet kept insisting that he probably ate some weed around the house or something and kept asking if we were sure he didn't get like a joint and eat it . We don't smoke ! I was pretty upset about that. I was worried that Pets' Best would deny the claim thinking that we got our dog high . All in all it was a smooth and easy process getting my claim handled and whatever question I had they answered in a timely manner. Would recommend this to anyone with any kind of pet.
Insurer: Pets Best
By: Barbara