Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great service and claim process
Great service and claim process. Hoping the claim submission process is enhanced to be a.complete online process.
Insurer: Nationwide
By: Genti
Thank you
Thank you, Nationwide! My dog had a small tumor on his lip and had to go into unexpected surgery - it was very scary! Thank god, he is fine - the tumor was benign but it made me feel more at ease knowing that Nationwide was covering more than half of this vet bill.
Insurer: Nationwide
By: Alyssa
Quick claims processing is awesome!
I am very happy with how quickly Trupanion processes my claims and sends me a reimbursement check. They work great with my vet and get the job done quickly and clearly. It definitely gives me peace of mind, knowing that if something bad pops up with my pets health, Trupanion will be there for us.
Insurer: Trupanion
By: Kari
Thank God for Embrace Pet Insurance
My 5 year old Dachshund who has been an Embrace Pet Insurance member for 3 coverage years. He uses his Wellness benefit yearly with his yearly checkups and flea and tick preventatives. On July 30, 2018 he had his first herniated disc. Rushed to Purdue University Small Animal Hospital 2 hrs away he had surgery the next day. His bill from his veterinarian as well as his $4700.00 bill from his surgery and hospitalization were uploaded (love that) and processed very quickly. Although there was a slight hiccup, after a discussion with Embrace phone representative and then claim supervisor the entire claim was handled. I was very impressed with their member service representative who was the epitome of a compassionate and caring person. The premiums are very reasonable as compared to Nationwide that they had previously. I am very glad I switched my Dachshunds over to Embrace!
Insurer: Embrace
By: Therese
Dissapointed
I am disappointed with my first experience submitting a claim, and I have been meaning to reach out for further assistance, but have not had the time. I purchased the more in depth "My Pet Protection Wellness Plan" for several reasons but one of the major reasons was for coverage of Flea and Tick preventative medications. The pet insurance summary states on the first page under selected coverage, "flea and tick". However, when I submitted my claim for Sadie's Flea and Tick Medications it was denied with little to no explanation. Furthermore, it took 2 months for the claim to come back as denied. Furthermore, I was very disappointed in the length of time the plan sat in "underwriting." I purchased the plan the same day I picked up my puppy (April) expecting that it would go into effect immediately, as these are obvious canned plans that have already been "underwritten." That was not the case however, the plan did not start until June. The "Wellness Protection Plan" claims to cover the cost of a puppy's all initial shots. This is false advertising because NationWide purposefully made the plan "sit" in underwritting and did become effective until AFTER the puppy had all her shots. Overall- I feel that the plan and coverage has been incredibly misleading and I would and have highly cautioned friends and colleagues when considering purchasing this insurance. At this point in time based on my experiences, I do not feel it is worth the money or time. I would greatly appreciate a follow up conversation over the phone to further discuss the reimbursement of the flea and tick medications.
Insurer: Nationwide
By: Melissa
Invaluable to Dog owner
Our Dog fell ill early in life and Trupanion was there for us the whole way to enable him to enjoy years of life.
Insurer: Trupanion Canada
By: Mirza
Very satisfied with your service
Have been with company with our last dog since before Nationwide took over. Sadly our dog (Holly) past away in April from complications of Cushing desease. We had a ton of medical bills and Nationwide helped tremendously. We now have a 4 month old puppy (Heidi) and have insurance for her with your company and has really helped with her visits to the veterinarian for routine visits (shots etc.).
Insurer: Nationwide
By: Dennis
Be sure to get the name of the condition being treated.
The only problem I have had was when the vet didn't put the name of the condition being treated on the invoice and I didn't know what it was. I submitted the claim with the DIAGNOSIS box blank. Don't do that because your claim will be rejected! However, the rejection notice has a space to enter the missing item and return for reconsideration.
Insurer: Nationwide
By: Stuart
Pets Best is wonderful.
One of our dogs became ill several months ago. Pets Best has been wonderful through this. Speedy on getting us money back. This has relieved so much stress for us, while she is recovering from her illness.
Insurer: Pets Best
By: Carolyn
Thank you for the years we were able to give our best friends.
In my 30+ years a Veterinary Technician(now retired) I chose the Accident and sickness Insurance for my 2 dogs Sally and Justyn from Dunedin Doggie Rescue. In just a short time of obtaining Insurance we had a cottonmouth snakebite, one of several that they encountered, also acl/patella surgery, wildlife encounters, cancerous growths. Never once was a claim questioned or denied and the process was so simple. Because of the fairness of this company I have been able to give treatments that were not affordable. Justyn just went on to a final rest , he got to live a beautiful life Sally misses her buddy as we do. Thank you for all the years we have been able to give our best friends.
Insurer: Pets Best
By: Donna