Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Insurance Policies in General and her Spay
The reason for a 7 & not a 10 is mainly the insurance issues I have had with all my dogs, including Paris. The spay was ok, except with VPI I didn't pay a deductible or only get 90% return on wellness. It was 100% up to maximum, there was never a time they didn't cover everything. On my other dogs, it has been a sheer nightmare. I have been with (VPI) since 2002 when I had a policy that was 4#'s. My Autumn (Service Dog) got caught in a catch 22. You took over from VPI and changed all the rules. The 1st part you had no coverage to speak of & that is what Autumn was caught under. Then your, creative way to get the better coverage you offered each yr, you had to change policies & anything that happened under other plan was considered a pre-existing condition. All pets, most especially Autumn should have been grandfathered up with each change. No one should have to change policies, they should be "upgrades". This has been an issue with all my pets. Luckily I had Merlin & Lacy under VPI policies. Even Paris got caught in a change. I was forced to take a $250 ded. when that is worthless. I have always had a $100. So I lost money big time her 1st year. She only had wellness checks. Never even met deductible. I have met it with a spay, but something else would have to happen for me to get any more benefit. I pray that doesn't happen because my Emergency Vet has killed 5 of my dogs. I can only (maybe) change one of my dogs next year. My vet is going to call on Autumn. I think that is petty that she was caught in the catch 22 when you didn't know what you were going to do or offer & she has been penalized all the way. She is a Service Dog too. That is sad. I have had probably 15 or more or (only 1 or 2) less with VPI & Nationwide since 2002. My daughter dropped you because she got a better deal through her vet. for a lot less money. I don't have that option. I only recommend you because I can't find anything better, with your current policy anywhere else. I am very sad and upset about the issues I have. I will recommend if asked. The rating is so high is because of the spay being "ok". I didn't look at reviews because I have here for so long. Reviews would not have helped me.
Insurer: Nationwide
By: Brenda
Trupanion pet insurance will help most if your pet is insured young.
I insured my cat since he was 4 months old. I have had several claims over the years and Trupanion has helped with the bills. Vet bills can be expensive.
Insurer: Trupanion Canada
By: Peter
Excellent customer service
Excellent customer service and quick claim settlement.
Insurer: Trupanion
By: Lynne
Trupanion has covered expenses as promised/advertised.
Trupanion has covered expenses as promised/advertised. You process claims in a timely and concise manner. Your staff, on the phone, are very knowledgeable, confident, helpful, and professional/courteous. As an example, my recent discussion with Sam about rates, premium increases, and deductibles was very helpful and thorough.
Insurer: Trupanion
By: Richard
Disappointed in the system.
Disappointed in the system. Wasn't aware that deductible was per medical issue. Also, claim was denied first time and had to appeal the decision, taking more time than the claim was worth.
Insurer: Trupanion Canada
By: Mark
Pets Best took great care of us.
My dog had a broken toenail that had to be removed and Pets Best took great care of us! I really appreciate that submitting claims is so easy--I can do it from my phone by just taking a picture of the vet's invoice. I also love that reimbursement is so quick!
Insurer: Pets Best
By: Emily
So glad I chose Pets Best!
Very satisfied how easy and quick it was to file claims and receiving the reimbursement. So glad I chose Pets Best!!!
Insurer: Pets Best
By: Andrea
Excellent customer service
Excellent customer service and quick claim settlement.
Insurer: Trupanion
By: Lynne