Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Exceeded my expectations
The entire experience has been great from the beginning. Signing up was simple, the VitusVet app made filling a claim super easy, and my reimbursement came faster than I had expected. So happy I signed up for nationwide pet insurance.
Insurer: Nationwide
By: Heather
I’m very pleased with Nationwide’s service.
Submitting claims is convenient and user friendly. All claims have been processed accurately and timely. One less thing I have to worry about!
Insurer: Nationwide
By: Cheryl
Quick, Easy & Dependable
I have been very happy with Nationwide! Our pup has been to the vet many times in our short year having him and the claims have been turned around quickly! The text message service has made it simple and FAST! We know he is in good hands and that we can get him checked out without worrying we can't afford the trip.
Insurer: Nationwide
By: Laura
Relatively easy process but reimbursement takes a long time
Overall pretty happy with everything. Don't love that wellness visits are counted towards your deductable before reimbursement. If you only get necessary vaccines and the animal doesnt get sick or hurt you end up paying more for the added premium than what the vaccines cost themselves so it's a little double whammy. Also it always takes the maximum 1 month to process the claims. When I was with Pets Best they processed and paid out within 48 hours. Made a big difference I'd cash flow was low.
Insurer: Nationwide
By: Alexandra
Nationwide has been outstanding!
McFly has been suffering with ear infections and eye conjunctivitis. He seems to be much better and I don’t know what I would have done without Nationwide. We are keeping an eye on his ears and eyes and hoping there are no further problems. Thank you Nationwide!
Insurer: Nationwide
By: Beth
Thank you
Good service, I just wish the process was shorter instead of three weeks every time. Once review is complete the payment is issued quickly. It would be nice to talk to whoever reviews it.
Insurer: Nationwide
By: Keely
Appreciate the emails after claim is sent from vet & the prompt payment
Love the communication via email. You always keep me posted w/a status of the claim. Payment is prompt & was most helpful when Finn was attacked at the dog park a few years ago. I've recommended Nationwide to several friends.
Insurer: Nationwide
By: Jean-Marie
Insurance Review
It’s very helpful to get financial help with the cost of vet bills. Especially when you have a sick dog!!!! It took about a month go get our money, but it was worth it!
Insurer: Nationwide
By: Vanessa
High hopes, BIG dissapoinment
The first claim took forever (over 2 months) to approve because they wanted everything back to adoption papers to confirm her conjunctivitis was not a pre-existing condition. I cannot imagine that if a dog gets it once it will never be covered again as it can reoccur at any time. I did a lot of research on dog insurance and finally decided on them because it seemed I'd get the quickest repayment and best coverage. This went toward my deductible eventually, but I was also disappointed to see the there was a separate co-pay that they remove from the total expense that does not go toward my deductible. Going to start looking again and other providers.
Insurer: Pets Best
By: Cheryl
HealthyPaws set an entirely new bar for me when I think about what customer service should be like.
I made a joke the other day about wanting to quit my job and go work at HealthyPaws because my experience with them has been unlike anything I've had with any other company before. Let me tell you about my dog, Maddie. She's only a bit over a year old and she's the happiest, most loving, silly dog I've ever known. She was fully vaccinated; never even a single day late for a shot or a booster. She spoiled rotten and I take every step possible to make sure she is healthy and being taken care of. I noticed she wasn't feeling well so ended up at our regular vet 3 days in a row doing X-rays, ultrasounds and ultimately just getting meds to treat what we suspected to be just a bad upset tummy and bout of diarrhea and nausea. Unfortunately the 4th day she was rushed to the doctor, unresponsive and covered in blood and drool from throwing up all night. After who knows how many tests, my doctor figured out that she had Parvo. Parvo? Yep. My fully vaccinated dog apparently had the worst luck in the world and would spend the next 7 days in puppy ICU/Isolation fighting for her little life, all while I was sitting at home feeling like I'd gotten hit by a train myself. The VCA is expensive; the waiting times are insane; it feels busier than busy every time I'm in there, but when my dog was dying I had the unfortunate pleasure of seeing exactly why all of those not-so-fun parts of visiting them are true. The bills added up....and they added up QUICKLY. I paid few days in a row, but then called HealthyPaws (frantically) to make sure that all of this was something that would even be covered. Not only were they the most compassionate, loving, and kind group of people I've ever spoken with, they also took over EVERYTHING and made sure that all of my reimbursements were sent via FedEx overnight and they called the hospital directly to inquire about being able to pay them directly to take the stress off of my back. Once everything was said and done my dog was home, safe and happy, and HealthyPaws made an epically terrible experience a lot less stressful. I don't think I could possibly say enough good things about my interactions with their employees and the kindness they showed me. I will be a lifelong customer, and a very very happy one.
Insurer: Healthy Paws
By: Sarah