Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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She's friendly and professional.
She's friendly and professional. I received my preapproved form and a letter to my surgeon's office in less than a few hours (cc to me). Very efficiently done for me as requested. Thanks
Insurer: Trupanion Canada
By: Jennifer
Denied ear infection as preexisting condition
Denied ear infection as pre-existing condition when we've had the insurance for several years. Ridiculous. Seems like almost every claim is denied for 1 reason or another.
Insurer: Trupanion
By: Tom
Claims are very inconsistent
The time it takes to process claims are very inconsistent. I will have one claim that will be processed & approved with 1-2 days and then there are claims can take 3-4 weeks to process. Customer service are very slow in responding to inquiries via email
Insurer: Trupanion
By: ERIC
Easy to make claims
Easy to make claims in the US and Canada and payment is made in good time
Insurer: Trupanion
By: Yanina
Everyone is always so nice
Everyone is always so nice and they make it super easy to put a claim in.
Insurer: Trupanion
By: Heather
Everything went smoothly
Once the paperwork was submitted everything went smoothly to repayment.
Insurer: Trupanion
By: Tony
I appreciate the ease
Going through the stress of my pet being sick l appreciate the ease of my claim submission and reimbursement
Insurer: Trupanion
By: Tammy
I tell all my friends
I tell all my friends who have a pet that they should sign up for Trupanion. I love the fact that you can upload your claims on the Trupanion website. However, I wish you were able to view the documents after you upload them. The software doesn't t give you the opportunity to double check that you uploaded the correct files.
Insurer: Trupanion
By: Zella
My claim was processed within 3 days!
My claim was processed within 3 days! I was also able to sign up for direct deposit online, no paper forms to fill out, sign and fax (do they still exist?). I never have any hassles submitting my claim and getting my payments back. The emails they send and are also thoughtful, the staff strike me as true animal lovers. I recommend trupanion to all my pet owning friends. No fine print, no hassles, all online and worth the peace of mind.
Insurer: Trupanion
By: Marianne
Reimbursement is very easy
Our Golden Retriever was diagnosed with a seizure disorder shortly after she turned 1 year old. She has had expensive vet visits, tests, and monthly medications to try and treat her condition. Without trupanion, we would not have been able to afford to care for her. I recommend Trupanion all the time to friends and family. The claims process and reimbursement is really easy.
Insurer: Trupanion
By: Coleen