Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Disappointed
Meaty lost his vision rather quickly and through 2 appointments with our vet and some tests it was not determined what the cause was. We were referred to an opthalmologist for additional tests and evaluations without an answer. The opthalmologist did determine that Meaty's eyes were functioning and the issue must be neurological. After submitting the paper work I was told not much was covered but I could submit doctor SOAP notes. My refund did increase but was still less than expected. One of the reasons being loss of vision not being covered due to old age. I question the value of insurance when it doesn't cover issues in older dogs. I have been paying monthly premiums for almost 7 years in anticipation of needing it later in life.
Insurer: Nationwide
By: Caleb
Claim processing time too long
Take a month to process a claim is too long
Insurer: Nationwide
By: Jing
Nationwide is the best!
Our Scottish Terrier has had a few setbacks this past year,but Nationwide was right there to help out with the expenses. If I had to call for something I was treated with such courtesy and Nationwide always helped me out with any questions I had.
Insurer: Nationwide
By: Beth
Worth every penny
Had numerous visits to the vet since beginning of the year and have been very satisfied with the reimbursement time and amount from Nationwide. Really have no complaints.
Insurer: Nationwide
By: Rick
Thank you!
My dog was attacked my another dog and we were devastated! We took him to urgent care and had this huge unexpected bill for over one thousand dollars! I am so thankful we have Nationwide pet insurance for him because it covered everything minus the deductible. He is doing great now and I could not be more grateful for this pet insurance. THANK YOU THANK YOU THANK YOU!
Insurer: Nationwide
By: Soojin
Prompt response
I have recently gotten my dog on pet insurance and it was a good thing we did. He has been having issues with his eye and the costs have added up already. Although i pay a high monthly fee for this coverage, it has really paid off to have my dog fully covered. I have received my reimbursements very quickly and with no problems. I sure hope my relationship with this insurance coverage stays this easy. :-)
Insurer: Nationwide
By: Amy
Impressed but recently disappointed
It's a great coverage program and I appreciate the expense reimbursements. I was recently disappointed, however, when a claim was rejected due to a lapse in coverage. I was never made aware there was an issue and Nationwide automatically deducts from my account monthly for both dogs. Bailey's relapsed and not Hank's? This just happened recently and now I have to call you guys and sort all this out. Not looking forward to it.
Insurer: Nationwide
By: Erik
Not 30 days of free trial-very misleading-no communication on rejected claim.
Thought we had pet insurance based on AKC registration website information. Had a claim for ER Vet the day after registering for the trial offer. Waited two weeks with no call or emails on claim status. Finally went online to do Live Chat (is not active). Called and waited for a representative for almost 7 minutes to find out we were not covered for the claim. They have a declaration of a 5 day waiting period and our claim was on day 2. They should advertise 25 days of pet insurance, not 30. This was an ER visit for eating raw chicken wings, I was not signing up because we had a sick dog and were working the system. This makes AKC look bad in my opinion. Very misleading.
Insurer: AKC
By: Jim
Benefit coverage is very unclear and not worth it
I signed up for insurance and it was a relatively easy process to do so. Although I thought I generally understood what was covered, I realized very quickly how useless the plan is. My dog has a skin condition that required medicated shampoo and conditioner, so I took him to the vet and had him get a shot while we were there and purchased heartworm prevention. I submitted the claim and they wrote it all off as a routine visit. The medicated shampoo and conditioner did not even count towards the $250 deductible. I double checked the policy declarations and it is extremely vague what is covered. It mostly includes a long list of what is not covered. In my opinion, this a huge waste of money for a policy that is extremely vague, and offers very little.
Insurer: Nationwide
By: Dan