Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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GENERALLY WITHOUT A HITCH FOR 4 CATS AND 1DOG
I HAVE BEEN A PETSBEST CUSTOMER FOR MANY YEARS AND RECOMMENDED THIS COMPANY TO OTHER PET OWNERS. I GET A MULTI-PET DISCOUNT FOR MY FOUR CATS AND ONE DOG AND THE COMPANY PERMITS SEMI-ANNUAL PAYMENTS FOR EACH POLICY. ONCE YOU'RE FAMILIAR WITH THE CLAIMS PROCESS, AND SUBMIT AN UPDATED COPY OF VET'S NOTES, THE MONEY IS GENERALLY IN MY BANK ACCOUNT IN A WEEK. THERE ARE NO SURPRISES OR ARBITRARY DENIALS. YOU GENERALLY GET A LIVE PPERSON WHEN YOU CALL AND CUSTOMER SERVICE IS POLITE AND COOPERATIVE. I CAN'T STRESS ENOUGH THAT PETOWNERS SHOULD ENROLL IN PET INSURANCE WHILE THEIR PETS ARE HEALTHY, BECAUSE ONCE A CHRONIC ILLNESS OCCURS, THAT IS A PRE-EXISTING CONDITION AND IS DISALLOWED. ONCE A PET IS INSURED, ANY CONDITION THAT OCCURS IS COVERED FOR THE LIFE OF THE PET. THE ONLY REASON I DID NOT GIVE MAXIMUM STARS IS THAT, LIKE MOST PET INSURANCE COMPANIES, PETSBEST DOES NOT COVER ANY DENTAL ISSUES AND WE ALL KNOW THAT NEGLECTED DENTAL CARE CAN CREATE LIFE-THREATENING PROBLEMS FOR OUR PETS (AND, OF COURSE, FOR HUMANS)>
Insurer: Pets Best
By: Judith
Incredible company
My cat needed emergency surgery on a weekend. Not only was I terrified for my pets life but was concerned about the huge medical bills and my coverage as I had never put in a claim before. Healthy paws was amazing. I was reimbursed within 2 days of submission and they convered exactly what their plan stated when I signed up. No fine print, no hidden fees. They made an incredibly difficult time so much easier. I can’t praise them enough!!
Insurer: Healthy Paws
By: Susan
Exceptional Customer Service
ASPCA is like an 'extended family'. They care about my dog's welfare and have been very responsive in processing claims and providing information on what is covered. They are affordable. They are generally fast and very honest.
Insurer: ASPCA
By: Zoey
ASPCA Takes Care of Merlin
ASPCA Pet Insurance has provided great coverage for Merlin. Merlin was a foundling cat who was very anxious and defensive. He is on Prozac, which has helped him tremendously to become social, to enjoy being brushed, touched, held, and cuddled. He also had an emergency surgery last year for urinary crystals. ASPCA Insurance helped with the associated costs. Thank you for covering Merlin’s health care needs.
Insurer: ASPCA
By: Toni
Healthy Paws cumstomer service is wonderful and they covered our dog Jacks' emergency surgery that saved his life.
I highly recommend Healthy Paws Pet Insurance and cannot express enough how important it is for your pet. We would not have been able to afford the life saving surgery our dog needed without Healthy Pet insurance coverage. Our dog Jacks kidney was infected with the tumor and required his kidney and the tumor to be removed right away. The outcome would have been very grim and only given us days with our boy if the surgery did not take place. Once we found out the surgery could be as much as $10,000 we were very upset and not sure we could come up with so much money in such a short amount of time. I called Healthy Paws from the parking lot of the hospital and found out the best news ever! Healthy Paws was able to cover 80% of all expenses so we were able to give Jack the surgery he needed immediately. It is truly amazing to me that Healthy Paws coverage included being able to put the very large $6000.00 deposit down so the surgery could happen so quickly. I just can’t express how much we appreciate the Healthy Paws Team and for all their expedient help and caring that continues to amaze our family. Because of Healthy Paws our dog was able to get the life saving surgery he needed and we will have many more years with our wonderful Chocolate Lab Jack and I will always have Healthy Paws Insurance for all of our dogs in the future. Tammy Daniels A Healthy Paws member for life!
Insurer: Healthy Paws
By: Tammy
Awesome service, easy to use and worth every penny!
Amazing coverage, pays for itself! Highly reccomend!
Insurer: ASPCA
By: Brandi
Poor coverage
I have had my pet insurance for 5 years and had not had to file a claim. My dog now has cancer and I received a quote for treatment from the vet for $6700.00 +. I contacted Nationwide and was told they would only pay $275.00. This company is a joke.
Insurer: Nationwide
By: Robert
Stay away from Petsecure - don’t make the same mistake I did
I would strongly advise anyone looking for pet insurance to look elsewhere. My 3 months with Petsecure has been absolutely horrific. I got pet insurance for my puppy 3 weeks after I got her - I got their absolute best insurance pack, as I wanted to make sure she would be well looked after in case of emergency. The day after I got the pet insurance she vomited because of eating a set of my husbands headphone ear buds. I called (on the telephone - it wasn’t even a visit) the vet to ask his advice, and was just told to monitor her, which I did with no issue. 1 month after this she started vomiting frequently, at which point the vet said that he wanted to xrays ($620). These were covered under the insurance. Fast forward another month and the problem has persisted - now the vet wants to do an endoscopy and surgery ($10,000). At this point Petsecure come back and say that they are not covering her for ANY gastrointestinal problems EVER anymore because apparently her vomiting the day after I got the policy makes it a pre-existing condition (funny how that wasn’t the case when I was looking to get the xrays done, but still had a $400 deductible). I have found Petsecure pet insurance to be a total scam, and I would strongly recommend avoiding them. Don’t make my mistake - do your research and find a better insurer or put money away to cover your pet’s costs.
Insurer: Petsecure
By: Philippa
Great process
The process has been fantastic in working with Nationwide. Our beautiful vizsla has an injury that required a lot of follow up appointments and they made the submitting claim process easy and seamless.
Insurer: Nationwide
By: Carey
Reimbersment
This company is a hot mess. They say the claim process is 30 days but mine was 4 months and i was just told they needed an additional 30 days. My claim was for dental cleaning and blood test. I enrolled in june of 2018 and gave them all the info on vets at that time. It wasn't until I submitted a claim did they say they needed additional info and had me calling to get the info they were suppose to have gotten back in June. They received the info and I was told 30 days. Now I'm told an additional 6 weeks. This is really ridiculous. I would recommend another company. My feeling is that nationwide delays to make reimbersments
Insurer: Nationwide
By: shelly