Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Thank God for Nationwide Pet insurance.
Very quick with the claims I've turned in on Mr. Pickles. It's great to be able to have everything done quickly and the money deposit in the bank without me having to drive anywhere to take care of it.
Insurer: Nationwide
By: Sharon
Needs major changes
When a dog is 16.5 years old with a lung disease, they should NOT have to undergo sedation for a biopsy to prove they have IBD. The top Internal Medicine Vets at the University of Minnesota Veterinary Medical Center proved he had it by sending his info to Texas A snd M for verification. Dr. Lindsay Merkel, Chief of the Internal Medicine dept at the UVMC even sent a letter into you explaining this. Very upset you have this ridiculous rule. You need to make exceptions for dogs that cannot undergo sedation because it would kill them. VPI/Nationwide used to be fantastic and you need to understand that not all dogs cannot have sedation. Many are older and have conditions that prevent them from being sedated. I hope they adjust their requirements and get back to being the best pet insurer on the market.
Insurer: Nationwide
By: PJ
Great service and assistance on claim
We had an unfortunate incident with our puppy ate something dangerous to her. Since it was a weekend, we knew immediately we had to bring her to the emergency clinic. At the time I was of course more worried about our dog than the cost however while waiting I couldn't help but wonder and hope our pet insurance would cover this significant cost. I was very pleased that it did and that the claim was easy to fill out at the vet. When I followed up via email the responses were within minutes or hours. There was very little I had to do to put the claim through and the cheque was mailed quickly. When I called PetsPlusUS recently the let me know that I could provide banking information so I wouldn't have to wait for a cheque if there was another claim - very convenient. The only thing I could say to improve would be to have an online portal for claims, however with the great customer service it wasn't a huge issue. Overall very happy so far!!
Insurer: Pets Plus Us
By: Mona
Thank you for being such a great company.
I am grateful for the coverage you offer. I feel that you really care about my pets. Thank you
Insurer: Nationwide
By: Sonia
Nationwide is great
I got Nationwide insurance for my dog when she was a puppy. We’ve had years when she rarely saw the vet and years where we would have had to omit some treatment due to the cost if I didn’t have insurance. The claims are processed quickly and easily with the app and I am completely satisfied. I tell all new dog owners to get Nationwide,
Insurer: Nationwide
By: Sherry
“Exam” Not Covered
I bought a Trupanion policy when my golden was 1. A friend had recommended your company after you quickly paid a claim arising from an accidental that befell his dog. My now almost five years old golden was diagnosed with. lymphoma one month ago. He is under the care of a terrific oncologist in Grand Rapids . The treatment protocol calls for weekly injections or pills followed by biweekly injections or pills. At each visit, the oncologist, of course, must examine our dog to determine how he is responding to the treatment; e.g. are his lymph nodes still enlarged. This is an obvious and necessary part of treating any disease but you choose to deny reimbursement of this element of the treatment simply because it’s coded as “exam”. I think this is wrong and petty. I get the denial of a routine physical exam, but this is anything but that; it is a critical part of the treatment of a very serious illness and you should pay the claim for it.
Insurer: Trupanion
By: Lew
Always there to help
I adopted a rhodesian ridgeback mix and with an unknown history nationwide is there to help
Insurer: Nationwide
By: Trish
I am so grateful to have Nationwide Pet Insurance for my precious Dakota
Nationwide routinely has reviewed and processed my claims for Dakota's healthcare very promptly. In this instance it took a little longer because the vet never included a diagnosis. It does trouble me that coverage does not include behavioral medicine particularly since behavioral issues so effect physical health
Insurer: Nationwide
By: Nina
Faster Claim Refund
This was the first claim I have ever filed with nationwide pet insurance. I have Healthy Paws for my other dog and you are reimbursed from them within 5 working days, so Nationwide Pet Insurance was much slower, but I am still happy with the outcome and overall benefits of Nationwide. I would recommend you trying to use an app to apply claims and then process time reduce to 5 working days or less. I would recommend Nationwide Pet Insurance to my friends. Thank you so much. Susan Smith
Insurer: Nationwide
By: Susan
Nationwide is very easy to work with and the people are really friendly.
I’m so glad I signed up with nationwide insurance. It’s easy to file a claim and any time I’ve had to call the people are so friendly and helpful.
Insurer: Nationwide
By: Becky