Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Worse claim processing
This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance
Insurer: Pets Best
By: Yobby
Consistent, reliable, and always with integrity. This is a great company.
We've had a policy with Pets Best ever since our dog was a brand-new pup, and have had to file a surprising number of claims over the years. Everything from ordinary illness to some fairly major surgery. Pets Best has always handled the claims quickly, easily, and with total integrity - they've always paid exactly as promised, no delays, no hassles. On-line claim filing is a breeze. Not much more I could possibly ask for from a pets insurance company. Thanks!
Insurer: Pets Best
By: Robert
Easy to file a claim
Nationwide makes it easy for me to file a claim. Their fillable PDFs make it convenient for me to update existing forms instead of starting over.
Insurer: Nationwide
By: Tim
Claim going on 5 weeks
We’ve had a claim open for almost 5 weeks now. It’s for a condition they’ve already approved a claim for so there’s no reason it should take this long. I have no faith at all that they would pay out in a timely manner if we ever needed them to. Go elsewhere. When I’ve inquired about my claim status they send a stock reply saying their claims department is busy.
Insurer: Trupanion
By: J
Do NOT HESITATE - GET THIS INSURANCE!!!
My little dog Simon needed both his lens replaced so he would be able to see again.. I called Healthypaws to see if Simon was covered [I had been told by the vet tech that Simon's problem was almost never covered by pet insurance]. They were SO nice on the phone and stated, "of course that's covered". Simon had his surgery [and now can see]. I received an email from Healthypaws after notifying me that the claim had been processed, just checking to see how Simon was feeling. I have never had ANY company, pet or people, that does exactly what they promise and then goes beyond. They really do care. I would say don't even think twice, do yourself and your pet a favor and go to Healthypaws and sign up. Oh and filing a claim is unbelievably easy. I have my vet email my invoice which I upload onto Healthypaws site, hit send and that's it.
Insurer: Healthy Paws
By: sheri
Better than Health Insurance
Extremely fast, accurate and hassle-free. Totally transparent! I wish my health insurance was this easy!
Insurer: Trupanion
By: Karin
Very good company to deal with
Been with trupanion for 8 years now and have been very happy. Claims process is very easy.
Insurer: Trupanion
By: Steven
Unexpected illness
Very quick and efficient when it came time to billing. Covered as advertised and no hassle. Helped to keep our focus on our dog and not on the bill. Will remain customer for life if it always stays like this
Insurer: Trupanion Canada
By: Chad
Caring customer service
I would not be able to afford keeping my beloved cat alive without this insurance. I’m so grateful to Nationwide. Your customer service is great! I appreciate you reaching out to me by email and phone to let me know some information was missing in one of my claims. I was able to find this and submit it. Thank you. I recommend your pet insurance all the time & will continue to do so. I will always get pet insurance for any new pets in the future. The app is easy to use, as well.
Insurer: Nationwide
By: Kelly
Look elsewhere
We thought we were being responsible pet owners by paying $100/month to Pets Plus Us for our illness/accident policy. When our 8 month old puppy became ill, our vet bills came to almost $8000. No problem, we thought: 80% will be covered minus $100 deductible. Well, Pets Plus Us covered 0% of our bills. They found a way to exclude the claim by misconstruing the information provided by us and our vets. They didn't complete the pre-approval they said they would do so we were stuck after the fact. Their customer service is also terrible: you wait on the phone forever to speak to someone and calls and emails are often not returned.
Insurer: Pets Plus Us
By: Lindsey