Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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horrible customer service, and online account terminated immediately upon death
i had multiple claims with HP over the past 3 years. Some small ones were processed within their 10 days claim. others took 2-3 weeks. Emails were not responded to 50% of the time. Phone call holds were over 30 minutes almost every time i called. My dog passed recently, and i had a number of final claims. They TERMINATED my online account immediately upon his death so now i can no longer access the account and check my claims submissions and payments. i think there is one large invice that has not been paid. I have sent 3 emails with no response. I called and was told this is their protocol and essentially too bad for me. I requested a supervisor over a week ago but none has been in touch. I am preparing a formal complaint to the Insurance Board. Stay away from this company!
Insurer: Healthy Paws
By: val
Jasper (my cat) is 100% better - thank you!
It was so easy to file a claim and I was very impressed on how quickly they are processed. Jasper and I thank you for all of your support.
Insurer: Nationwide
By: John
Great per insurance company
Nationwide pet insurance helped my dog in need when she got bit by an insect. Once I met my deductible, Nationwide was able to reimburse me most of the costs from the vet visits for my pet.
Insurer: Nationwide
By: Joyce
My first and only Pet Insurance
I get healthy paws for all my 5 cats with Healthy Paws. It is easy to insure, easy to claim, quick to reimburse, and best customer services. It is a relief that I do not need to worry about how I will pay for the medical charges incurred by my cats. I recommend Healthy Paws to anyone who inquired me about pet insurance, and advice anyone I met at the vet whey they speak about how they should select what to treats due to costs.
Insurer: Healthy Paws
By: Candy
Simple, fast and easy.
Not quite sure I understand why I have to pay for the services ahead of time unlike with people insurance, but either way the process was simple and I got my refund very quickly. All in all, pretty okay.
Insurer: Nationwide
By: Yordan
Quick, easy, and kind assistance
We have an 11 month old puppy who has had some medical issues (allergic reaction, ear infections, food allergy) and Hartville has been wonderful. Submitting claims couldn't be any easier, they've called to check in on our puppies health, and payouts happen quickly. Thank you!
Insurer: Hartville
By: rebecca
Easy & Efficient
I have had to use my ASPCA insurance 2 times in the last 8 months and it has been an easy and efficient process! My 13 month old Dogo Argentino is a handful but ASPCA insurance makes everything easier. Really glad I made the decision to go with them!
Insurer: ASPCA
By: Jessica
Insurance the way it should be
You never know if you have good insurance until you go to use it. I was leery to buy insurance for my dog at such an old age. My cocker spaniel and favorite canine ever - Baxter- is 13 so the premiums are higher than if he was young of course. But the fact is, he is more likely to need expensive coverage as he aged. Such was the case. He was an active little guy and a short stop of sorts when chasing a ball when younger. But he tore his cruciate ligament 4 months ago and that was my first claim. Surgery was about $6,000. My policy paid 80% of that. Seamlessly. Then Baxter developed a weakness in his back legs and began to sleep a lot and drink water excessively. After several tests they determined he has Cushing's disease. Again, ASPCA came through with nothing challenged when it came to the coverage. These were all new conditions and they paid exactly what I anticipated. Fact is, this insurance has paid for itself a million times over already. I don't have to be concerned with running up thousands and thousands of dollars - which I would in a heartbeat- to care for my little guy. I have a golden who is also aging. She is 12 and healthy but even if something comes up, I know I'm covered for the bulk of it. I couldn't give a stronger recommendation for ASPCA. They have been incredible.
Insurer: ASPCA
By: Gia
Just Do It, if you are hesitating about pet health insurance, take it from me...DO IT!
This is our first experience with a Pet Insurance Co., I'm so happy it is with HEALTHY PAWS. The unexpected surgery of our cat was handled expertly and promptly by HEALTHY PAWS! We even received an email inquiring about his recovery! Our Vet and Breeder recommended pet insurance when "Jack" was younger. So, we discussed it and thought, well o.k., then I found Healthy Paws, the rates were reasonable, so we got it. We are so grateful we bought it, I truly can recommend HEALTHY PAWS as a pet Insurance!
Insurer: Healthy Paws
By: Rosemarie
Nationwide was Awesome in reimbursing after Yogi's surgery.
Yogi are a corn cob which was stuck in his intestine. He received x-rays, ultrasound (3) ,extensive blood work before determining what was necessary. He had major surgery to remove the blockage. After surgery he got an infection in his intestinal track. He has been through such a painful and long ordeal. The bills were extensive.Nationwide has paid 90% of the cost within days of submitting the claims. Highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Pamela