Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pre-authorization
I am glad I have insurance for both my Dobermann dogs. The coverage could be better though. We took our 8 year old into see why he has severe neck pain and a MRI was needed to make a diagnosis. We paid $1600.00 out of pocket and the insurance paid $0. We have been with you for 8 yrs with Diezel and 5 with Kira. I also am disappointed that we can not up our coverage for Kira to include teeth cleaning. This is a major preventative procedure that all dogs need. Pre-approval for procedures and even billing could help pet parents much more than having to pay out of pocket first and getting paid later. I really hope you read our comments and make changes accordingly.
Insurer: Nationwide
By: Lori
Really didn’t come through when we needed them
We have a Major medical plan for our pup and really had no issues with it until we actually really needed it. We were extremely disappointed with the coverage for her rattlesnake bite. It’s hard to believe that that’s the amount allotted for something that critical. When I called and talked to a rep. about it, I had to point out the amount allotted for anti venom and had I not done that, we wouldn't have even gotten that money back. It made feel frustrated and left me feeling extremely unsure that our claim was even processed correctly.
Insurer: Nationwide
By: Ingrid
Great service
Easy to put in claim, fast processing.
Insurer: ASPCA
By: Michelle
Nationwide IS on my side!
I’ve had pet insurance since 2013. Truthfully, and much to my regret, I rarely utilized the insurance...HUGE MISTAKE! My pet required surgery for a torn acl & meniscus. Needless to say that procedure was costly. However thanks to my pet insurance all I had to pay was the deductible. The premiums are reasonable & manageable. The customer service care is outstanding. No lack of communication...I love that. I’ve been telling all my pet owner friends about Nationwide Pet Insurance. I also put a policy on my other pet. No clue why I hadn’t done that before. Anyway, my experience with Nationwide and filing claims has been pretty darn good! I look forward to a long relationship with the company. None of my dogs will ever go w/o this pet insurance again. Coupled with Major Medical Plus the Wellness Rider is awesome. Thanks Nationwide for really being on my side.
Insurer: Nationwide
By: Alesia
Very Pleased
The process is fast and easy. I have never been asked to clarify or explain anything. And the claim is paid expediently. I am very pleased with Trupanion and I recommend them all the time
Insurer: Trupanion
By: Deborah
Lightning Fast Claim Resolution.
I am very happy with the speed of the claim being completed. Start to finish in about 3 days. Thank you so much !
Insurer: Trupanion
By: Adrienne
Great Customer Service
My claims are always handled in a timely manner and Trupanion is easy to file a claim with.
Insurer: Trupanion
By: Janet
Easy claims covered the majority of the costs.
Easy claims, covered the majority of the costs. Excellent value.
Insurer: Trupanion
By: Elmer
Customer Service Extraordinaire
Trupanion immediately acknowledged the filing, and set expectations which were that we would hear within 2448 hours. After that, they followed through and delivered a determination as promised.
Insurer: Trupanion
By: Barbara
Torn ACL no problem I was covered
Trupanion is amazing. I would never own another pet without them. They quickly reviewed my claim and deposited the amount covered directly into my checking account. This took away the stress so I could focus on my dog and his recovery.
Insurer: Trupanion
By: Leslie