Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I love every aspect of Figo!
Ok. If you don’t end up using the insurance, it’s easy to question what you’re really paying for. With that being said, the whole purpose of pet insurance is to be prepared for those unexpected occurrences. A few months ago, my husband and I had to rush one of our dogs to the emergency vet. We had no clue what was going on with her and it turned out that she had some sort of anaphylactic reaction to something (which we still have no idea what caused it). The staff couldn’t get a blood pressure on her, she had weak pulses, her heart rate was extremely high, she had diarrhea and was vomiting up blood...she had to stay at the vet for over 24 hours. When we visited our sweet girl and she was more stable, the doc told us that we did the right thing and if we brought her in any later that we most likely would’ve lost her. Enough with the background story, anyone whose had to take their pet into an emergency clinic knows how fast (and high) the cost rises. Figo and the app made this difficult time extremely easy. The only thing I had to do was start my claim through the app and scan my bill. If Figo needed extra info, they reached out to the vet for whatever they needed. You’re able to view your claim status through the app as well. I have to say my favorite feature is the text support capability. I reached out with a question in regards to my claim status and they informed me they were waiting for the vet to send more info. A few days later I had a check deposited into my account. Figo takes the hassle out of filing a claim and they always reached out and asked about how our dog was doing. The only (minor) issue I’ve had with this company is some confusion in regards to what is able to get reimbursed. Unless you pay for the extra coverage, fees for the office visit are not covered. I was under the impression that I would be reimbursed for the office visit since it was considered an emergency... I was pretty sure I had read this somewhere on the website. I either read it wrong, or it was written poorly... regardless, I’m very happy with Figo in every aspect!
Insurer: Figo
By: Sara
The claims process itself was fine.
The claims process itself was fine. However, I feel that if an animal is sick, the consultation should be covered. I ended up getting no reimbursement for my cat's illness. The premiums go up all the time and on the odd occasion that I submit a claim, I don't get anything back.
Insurer: Trupanion Canada
By: Karen
Compassionate and Helpful
I found the Trupanion representatives to be knowledgeable, helpful and most importantly compassionate as they walked me through the claims process and answer any questions I might have. I am so happy we have this insurance and have been very pleased with their response to our needs.
Insurer: Trupanion Canada
By: Elizabeth
Great service
Very pleased with the prompt reimbursement for Bentley's visit with his cardiologist. Thank you
Insurer: Trupanion Canada
By: Jane
We have always been happy with the customer service with your company from a basic phone call inquiry to submitting a claim.
We have always been happy with the customer service with your company, from a basic phone call inquiry to submitting a claim. Everyone seems genuinely interested in the health and well being of our pets.
Insurer: Trupanion Canada
By: Emily
Fees
Always great service! My only concern is how much my premium keep climbing even though I have had my dog insured continuously with you since she was a pup, then I have to pay a deductible and only get 90%. My premium has increased from $25 a month to almost $90, and in the case of an emergency I do not feel the vet visit should not be covered as it is not a "regular" visit but an emergency, which should be covered as part of the claim. I can understand a regular visit for a normal routine checkups not being covered but an "emergency" visit should be covered. Thank you!
Insurer: Trupanion Canada
By: Cindy
Jake
As long as the veterinary office personnel are experienced and familiar with Trupanion processing, it is a true blessing for the pet owner. Trupanion has responded and covered expenses that would have otherwise been a financial burden for us. Due to unforeseen circumstances with pets, we will always carry Trupanion insurance on our pets.
Insurer: Trupanion Canada
By: Mark
Ruby and Trupanion
As usual the stress of a sick or injured per is enough to deal with. Having great insurance that handles everything so efficiently is so much appreciated! Would never go without Trupanion!.
Insurer: Trupanion Canada
By: Dana
Because is an excellent medical insurance for our pets.
Because is an excellent medical insurance for our pets.
Insurer: Trupanion Canada
By: Luis
I am so glad that I invested in the insurance for my puppy as she has needed surgery at a very early age.
I am so glad that I invested in the insurance for my puppy as she has needed surgery at a very early age. Trupanion is covering a good portion of the surgery and it is well worth the investment.
Insurer: Trupanion Canada
By: Janice