Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Good coverage and customer service
Good coverage and customer service
Insurer: Trupanion
By: Milt
Trupanion helped us cover a surgery for Poe and was extremely helpful answering questions on the phone.
Trupanion helped us cover a surgery for Poe and was extremely helpful answering questions on the phone.
Insurer: Trupanion
By: Duncan
Very satisfied with Trupanion experience over 5 years.
Very satisfied with Trupanion experience over 5 years.
Insurer: Trupanion
By: David
We had a claim over 10k and trupanion paid all but $250 deductible 10% co-pay & doctor visit while in hospital for 2 weeks.
We had a claim over 10k and trupanion paid all but $250 deductible, 10% co-pay & doctor visit while in hospital for 2 weeks. If we did not have this insurance we it would have been a different outcome for our boy
Insurer: Trupanion
By:
Should his help provide the deductible to be refunded after paying a few times this is a huge positive
Should his help provide the deductible to be refunded after paying a few times this is a huge positive
Insurer: Trupanion Canada
By: Nancy
Every employee has always been so kind to me!
Every employee has always been so kind to me! I just used the the live chat feature with Laura and she was patient and so caring. She actually told me she hoped my pet felt better. She explained my policy better then anyone ever has and now I fee I truly understand my coverage. I am so thankful for her!!!
Insurer: Trupanion
By:
Great value Great Company Great customer service
Great value Great Company Great customer service
Insurer: Trupanion
By: Bill
I felt like some of the answers to my questions weren't very clear and almost seemed scripted.
I felt like some of the answers to my questions weren't very clear and almost seemed scripted. He was helpful with some information but not straightforward with me. I'm thinking of considering Trupanion since if hasn't been very helpful and I continue to pay out of pocket for my pets expenses. So far I've gotten no real benefit and I'm paying insurance for nothing. They say they go off of symptoms not diagnosis so I just see the company trying to justify every time why they can't process a claim. For that I might well pay out of pocket if an actual emergency occurs or look for a better health insurance company. I would not recommend Trupanion to a friend or family member.
Insurer: Trupanion
By: Edmary
I was pretty surprised to find out that in an emergency situation Trupanion will not cover the emergency examination fees necessary to determine what tests and interventions/treatments need to be performed on an animal.
I was pretty surprised to find out that in an emergency situation, Trupanion will not cover the emergency examination fees necessary to determine what tests and interventions/treatments need to be performed on an animal. As a person in (human) healthcare, I find this absolutely mind-boggling. Time to cancel our policy and save our monthly payment independently in the case of an emergency!
Insurer: Trupanion
By: Jenna
It is easy to work with Trupanion!
It is easy to work with Trupanion!! My vet sends my Bill's directly to Trupanion and within just a few days Trupanions portion is deposited directly into my bank account ?? no extra work on my part. The couple of times I did have a question it was easy to reach and speak to a representative and my questions were answered quickly. Everyone I have talk to was very professional and caring ?? I highly recommend Trupanion to any pet owner
Insurer: Trupanion
By: Lynne