Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Not too sure about recent experience
The process was easy because the claim was sent by my veterinarian and that way, I didn't have to worry about the information or wording as appropriate -- BUT....I was not happy with fact it was turned down, saying the surgery removing Skye's adult tooth that was causing problems and would as he grew older; the previous attempts to correct his baby teeth was similar in that the two lower canine teeth needed to be removed so the adult might come in correctly. The reason I was given was that this was a preexisting condition before we put Skye on Trupanion; but we added all three of the dogs changing from Embrace; but Skye was a puppy we had just gotten at the same time we were changing insurance for them....so I understand that wellness is not covered, including prevention of teeth issues by having their teeth cleaned, etc. -- this was surgery and NOT just wellness in my thinking, there fore I was expecting at least some of the cost would be covered....I suppose there is nothing I can do to protest and so don't plan to try but I was very disappointed in the face I had Skye insured and still just paying premium for "nothing"....even partial coverage on the fact it was necessary for his health as he gets older and not just because we wanted him to have nice white, straight teeth for cosmetic reasons.
Insurer: Trupanion
By: Anita
Online claim
Submitted online claim. Very easy.
Insurer: Trupanion
By: Timothy
Good Process with certain exceptions.
It's quite good just sometimes the coverage is not the best which fluctuates the deductible part is always confusing.
Insurer: Trupanion
By: Kayhan
This was my first claim it was a Wonderful experience Highly recommend
This was my first claim it was a Wonderful experience Highly recommend
Insurer: Trupanion
By: Jacqueline
Great Service!
Excellent service as always! Great company! I have been a customer for many years - always efficient and accurate service - no problems with claims ever!
Insurer: Trupanion Canada
By: Lorrie
Always quick and fair
Trupanion is quick, fair and easy to deal with.
Insurer: Trupanion
By: Theresa
Excellent Service
I am always happy with my Trupanion claims experience. It is easy and fast to file a claim on line, and the payment is quick too.
Insurer: Trupanion
By: Marie
Excellent service!
Claims are always processed quickly. A hassle free experience!
Insurer: Trupanion
By: Dana
Exceptional Experience Every Time!
Exceptional response to claims!!
Insurer: Trupanion
By: Diane
Great service. Bad at communication.
The customer service with Trupanion is always great. Unfortunately there was a mix up with the claims and it was very difficult getting it sorted between hospital and Trupanion. Would have liked things to be simpler/easier/more efficient next time. Less hassle and less back and forth.
Insurer: Trupanion
By: Alexandra