Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Our dog had ACL surgery and we were…
Our dog had ACL surgery and we were reimbursed 80% of the claim in about a week after her surgery. Very happy with the quick turnaround.
Insurer: Spot
By: WBrown
Wellness visit
Never a problem with Pets Best easy submitting claims and fast response time.
Fast claim review and easy reimbursement!
I recently switched to Spot from Trupanion and couldn't be happier. They were incredibly fast to review my claim and the reimbursement hit my account sooner than expected. Definitely do not regret making the change!
Insurer: Spot Canada
By: Lina N.
Disappointing experience
I’m very disappointed with my experience with Pets Best. First, their mobile app frequently crashes or becomes unavailable, making it impossible to upload claims when needed. A claims process should be reliable and accessible, especially when dealing with urgent pet health issues. Second, almost none of my claims have been completed within the promised timeframe. Instead, I repeatedly receive messages saying, “We Apologize For The Delay.” Delays may happen occasionally, but when it becomes the norm, it reflects poor service and weak claims management. Third, for my most recent claim regarding my dog’s mouth allergy, Pets Best incorrectly grouped it together with a previous seasonal paw allergy claim. These are clearly different medical issues, and this kind of mistake feels careless and unprofessional. Finally, I followed their instructions to mail an appeal letter to the Appeals Department, but the letter was returned because the mailing information was outdated. That means their own contact information was not properly maintained, and the appeal process was unnecessarily difficult and frustrating. Overall, this has been a very disappointing experience. I expected better communication, better accuracy, and a smoother claims process from a pet insurance company.
Insurer: Pets Best
By: Yu
I submitted a claim two weeks ago
I submitted a claim two weeks ago, I have not herd anything whether ir was approved or not
Insurer: Spot
By: John Forcari
Grateful for insurance on adopted pair of female cats
We adopted a pair of bonded female cats ages 5 & 6. We were pleased our first wellness visits were covered and promptly paid. We always regretted not having insurance for our previous pets.
Insurer: Pumpkin
By: Dawn
Good customer service
Good customer service , quick reimbursement
Insurer: MetLife
By: customer
Support staff very helpful in…
Support staff very helpful in submitting claim forms. They also connect directly to the provider for information. Even though they are an online service they do provide humans for help when needed.
Insurer: Embrace
By: Bill Land
I love the ease of the app and how fast…
I love the ease of the app and how fast they processed my claim! The previous insurance I had was not very good so I was skeptical on continuing getting insurance for my pup but Spot completely changed that for me! I would def recommend to everyone!
Insurer: Spot
By: Vanessa Valdivia