Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The customer service people are easy to…
The customer service people are easy to deal with and are friendly. The reason for the four star is because submitting claims needs to be better. I uploaded an itemized invoice to the same claim once I was able to get it from my vet. It wasn't received for some reason, so I had to open a completely new claim for it.
Insurer: MetLife
By: customer
Claim process is easy to navigate and…
Claim process is easy to navigate and was handled very quickly.
Insurer: MetLife
By: Tracy M.
I have had MetLife pet insurance for 3 years
I have had MetLife pet insurance for three years for 1 dog and 2 cats and I have never been disappointed! Submitting claims is easy. Even if you do not have all the info, they will contact your vet and ask for all necessary paperwork. After all is approved they send the money right into your account.
Insurer: MetLife
By: Heather
I signed my newly adopted Shih Tsu up…
I signed my newly adopted Shih Tsu up for ASPCA insurance 7/7/2025. I submitted several claims for routine veterinary care and two incidences of ear infections. So far every claim is being questioned, despite my having sent required documentation and providing details in each claim. One claim is being questioned because it "didn't upload correctly," but they have a record of what I submitted, including the detail. I downloaded a copy of it from their website. It appears they're routinely holding everything for "more information from my vet." With the exception of the ear infections and a microchip, everything else has been for required vaccinations and heart worm, flea, and tick medication. I plan to drop this insurance as soon as I can find a decent replacement.
Insurer: ASPCA
By: CHL
When I lost Skylar they were very…
When I lost Skylar they were very sympathetic and helped me file my claims.
Insurer: MetLife
By: Dewayne
Simple and Fast Process
It was easy to submit a claim, and then my reimbursement went directly into my account. Great experience.
Insurer: MetLife
By: C.F.
Helps with coverage for new conditions
Helps with coverage for new conditions
Insurer: MetLife
By: customer
The ease of submitting claims.
The ease of submitting claims.
Insurer: MetLife
By: Duane Buck
The claim was done and approved in a…
The claim was done and approved in a timely manner and renburst about what I figured.
Insurer: Fetch
By: Paul O Engelbrecht
Very pleased with your timely response…
Very pleased with your timely response to the claim I put in for my fur baby. So happy I chose Fetch Pet Insurance.
Insurer: Fetch
By: Lenore