Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Terrible- don’t cover what they say they will cover
I was just on hold with customer service for almost an hour and finally hung up in frustration. I just recently got pet insurance through my job for my new puppy. He went in for a puppy wellness check (nothing was wrong with him) including vaccines and heart worm and flea/tick prevention. I was shocked when I put in my claim and was only reimbursed $40 for my $240 bill, and the EOB stayed that the maximum was reached for the year. They do a puppy vaccine pack, where you pay up front for 4 vaccines, and he got the first vaccine, and everything else in the puppy pack was submitted to your company and should be covered based on the information I was provided as part of the preventative/wellness option I am paying for each paycheck. Not only did it not get reimbursed to me, as was promised when I purchased this policy, it also looks like none of my money went towards my deductible either, so what is the point of paying over $60 per month for what appears to be no coverage at all? I’m not happy at all, and this is not what I signed up and am paying for. My wellness visit for my dog should have been fully covered, and if not, it should have at least gone towards my deductible. As far as I am concerned, there is absolutely no reason to keep this insurance plan.
Insurer: Pets Best
By: Kristi
So nice to deal with caring people
When I called in, everyone was helpful and truly concerned. The claims process was simple and fast
Insurer: Nationwide
By: Lori
Fantastic coverage and quick clim payment
Taking your dog to the vet comes with plenty of stress. Not only can your "best friend" tell you what is wrong when it is apparent they are hurting, but along with it comes the financial stress of what may be to come in terms of testing and diagnostics. Having Nationwide Pet Insurance has allowed us to avoid making those difficult treatment decisions, when your beloved pet needs care. Thank you Nationwide for your coverage and quick payment of our recent claim. Baxter and my family are all feeling much better because of it!
Insurer: Nationwide
By: Matt
I have been thrilled with the customer service and ease of submitting claims with Nationwide.
I haven’t owned a pet for a long time. I was concerned with veterinary costs, but with this nationwide insurance I have been thrilled with the coverage. The out of pocket expense including the premium make my pet costs easy to plan for with my puppy.
Insurer: Nationwide
By: Greg
Quick follow-up, convenient service
We brought our dog Oshie to the vet for his annual checkup and for some medications he would need. The Claim process was pretty straightforward and easy, and Nationwide processed the claim quickly, in less than a week. Appreciate their service!
Insurer: Nationwide
By: Eric
Extremely Helpful.
Extremely easy to use and always helpful. Have never had a problem with a claim and easy to submit a claim. I 100% recommend them for your pet needs. They put my mind at ease when my fur baby has to go to the vet. One less thing to worry about.
Insurer: Nationwide
By: Leonel
Opinion of Nationwide
I would recommend Nationwide. They make submission of claims very easy. You're refund on services is usually paid within 3 weeks from submission. Many available plans to choose from; multi-pet discounts.
Insurer: Nationwide
By: Helaine
Sometimes I have to dispute the claim and I win - not sure what the problem is
Sometimes payment takes a long time - I would recommend but warn folks that you might need to dispute the claim. That should not be.
Insurer: Nationwide
By: Ave
Nationwide Pet Insurance has been a blessing!
Nationwide has been a great insurance to carry on my dogs! My claims are handled and paid quickly! Nationwide has been a blessing! Thank you for all you do!
Insurer: Nationwide
By: Pam
Outstanding Customer service
My Cat ate some Lilies that could be very poisonous and we immediately took him to the vet were he recovered nicely. Filing my claim was easy and was responded to immediately. Great customer service, communication.
Insurer: Nationwide
By: David