Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Morris’ emergency visit
I had an emergency visit and they called right away to see how Morris was doing and took care the claim right away. It was 11:00 pm. So I was surprised that they called. I would recommend trupanion to everyone who has a pet
Insurer: Trupanion Canada
By: Kelly/Larry
Easy claims
I really like that i received a text message about my claim being approved. That was super convenient for me to know the claim had been processed and I didn't have to go looking into anything!
Insurer: Trupanion Canada
By: Erann
Love Trupanion
Trupanion paying my vet directly makes life so easy
Insurer: Trupanion
By: Joy
Always a Great Experience!
Always a great experience! Claims are always handled quickly. And communication is great!! Thank you very much!!
Insurer: Trupanion Canada
By: Kyle
Not overly happy with coverage
I was unaware that an emergency consultation was no covered which was very expensive. I am seriously thinking of cancelling. I will discuss with my vet when I go in for my follow up.
Insurer: Trupanion Canada
By: Wendy
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Insurer: Trupanion Canada
By: Gwen
Great Job!
I already have recommended Trupanion to friends! It’s such a great company that has my and my pet’s best interest at heart. What a smooth process between the vet’s office and my claim. Great job!
Insurer: Trupanion
By: Dr.
Mostly satisfied, somewhat dissatisfied.
I am grateful for my decision to buy pet insurance for the first time. I've had a lot of pets and never done it before, but experience has proven that it's a good idea, especially with a new puppy! I am, however, disappointed that our recent "emergency visit" fees were considered "exam fees" and therefore not covered. It seems like an unethical loophole being taken. How do you take a dog in for a legitimate emergency and not expect the vet to exam all parts of her to assess the full scope of her injuries? I know and understand that routine care is not covered, but the er visit due to trauma is far from routine and exactly what I bought insurance for. I am quite upset that the full trauma fees are not covered. On a positive note, the speed at which most of my claims were addressed is appreciated, and the direct deposit payment is very convenient. There is one outstanding claim that I have no idea why it's been "pending" for nearly 2 weeks now. Some info regarding Trupanion's questions would be appreciated, and if they called me, perhaps I could be helpful...
Insurer: Trupanion
By: TERI