Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The best experience I've had with any company, insurance or otherwise
I can't speak highly enough about Pets Best - I've referred all my family members and I've had not a single complaint over my cat's 8 years. Honestly, if their service and coverage are this good, I can't see why I would have to settle for anything less. Very easy claims filing, excellent coverage, timely reimbursement, even when they were "delayed." If I had to worry about coverage and payment on top of all the worrying about my cat, it would have been unbearable, this took a way a burden that I didn't need to have on top of everything we were already dealing with medically.
Insurer: Pets Best
By: Lauren
Embrace took the financial stress out of caring for our dog
Our GSMD had several lumps appear on her torso. After having them aspirated it revealed mast cell tumors. We immediately had the tumors removed and went to the oncologist for electro-chemotherapy. I called Embrace after the positive test results and they confirmed everything would be covered, and that's exactly what happened. The app makes it very easy to submit claims, and the payment turnaround beat the credit card bill. We purchased pet insurance for just this sort of situation and Embrace came through - thank you!
Insurer: Embrace
By: Bryan
Morris’ emergency visit
I had an emergency visit and they called right away to see how Morris was doing and took care the claim right away. It was 11:00 pm. So I was surprised that they called. I would recommend trupanion to everyone who has a pet
Insurer: Trupanion Canada
By: Kelly/Larry
Easy claims
I really like that i received a text message about my claim being approved. That was super convenient for me to know the claim had been processed and I didn't have to go looking into anything!
Insurer: Trupanion Canada
By: Erann
Love Trupanion
Trupanion paying my vet directly makes life so easy
Insurer: Trupanion
By: Joy
Always a Great Experience!
Always a great experience! Claims are always handled quickly. And communication is great!! Thank you very much!!
Insurer: Trupanion Canada
By: Kyle
Not overly happy with coverage
I was unaware that an emergency consultation was no covered which was very expensive. I am seriously thinking of cancelling. I will discuss with my vet when I go in for my follow up.
Insurer: Trupanion Canada
By: Wendy
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Our claim was submitted and sent in by Fairfield vet clinic and I received a cheque within a week.
Insurer: Trupanion Canada
By: Gwen
Great Job!
I already have recommended Trupanion to friends! It’s such a great company that has my and my pet’s best interest at heart. What a smooth process between the vet’s office and my claim. Great job!
Insurer: Trupanion
By: Dr.
Mostly satisfied, somewhat dissatisfied.
I am grateful for my decision to buy pet insurance for the first time. I've had a lot of pets and never done it before, but experience has proven that it's a good idea, especially with a new puppy! I am, however, disappointed that our recent "emergency visit" fees were considered "exam fees" and therefore not covered. It seems like an unethical loophole being taken. How do you take a dog in for a legitimate emergency and not expect the vet to exam all parts of her to assess the full scope of her injuries? I know and understand that routine care is not covered, but the er visit due to trauma is far from routine and exactly what I bought insurance for. I am quite upset that the full trauma fees are not covered. On a positive note, the speed at which most of my claims were addressed is appreciated, and the direct deposit payment is very convenient. There is one outstanding claim that I have no idea why it's been "pending" for nearly 2 weeks now. Some info regarding Trupanion's questions would be appreciated, and if they called me, perhaps I could be helpful...
Insurer: Trupanion
By: TERI