Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent customer service
I am submitting claims at least 2 times if not more per month because my dog has cancer. Trupanion has been supportive, compassionate, and filing claims is very easy. They also process claims quickly. This certainly helps during this stressful and sad time.
Insurer: Trupanion
By: carla
Great Service!
We have had Trupanion since Stella was a puppy. Now at 5 years old we have had to use it for the first time. SUPER easy, responsive, no delays, paid directly to vet, great coverage and great experience all the way around! Thank you Trupanion!
Insurer: Trupanion
By: Sue
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps.
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps. Typically we get very little new information and then have to wait again for the claim to be resubmitted, then wait for them to analyze it, and them get denied for some reason that is not entirely clear and the explanation on the claim is very terse but non informative. For example, we have twice (on two different invoices) been denied, citing "do not cover exam fees". The invoices state clearly in all caps that the treatment is "PHYSICAL THERAPY", for which we have coverage. This second go around, the CSR identified that it was miscategorized as "wellness care" instead of "physio"... on both invoices from separate dates.... twice. Hopefully they are able to analyze it properly this time as we're not paying for coverage for nothing and I've got about 50+ years of complaining left to do.
Insurer: Trupanion Canada
By:
Outstanding Customer Service
As always it was a seamless process with swift reimbursement. I advocate strongly for Trupanion to all members of several Labradoodle Facebook groups who seek recommendations on pet insurance.
Insurer: Trupanion Canada
By: Maureen-Ann
Covered illness paid 90 per cent
Covered illness paid 90 per cent
Insurer: Trupanion
By: Christy
Good premium price for my two cats good customer service quick reimbursement for covered expenses.
Good premium price for my two cats, good customer service, quick reimbursement for covered expenses. Removes the worry about expensive vet bills when my cats get sick or injured.
Insurer: Trupanion
By: Lee
Great customer service.
Great customer service. Easy to make a claim. Quick responses.
Insurer: Trupanion
By: Lisa
So far nothing has been covered no appts not the random leg injury nor his allergy medicine nothing.
So far nothing has been covered no appts not the random leg injury nor his allergy medicine nothing. I just wasnt aware nothing would be covered
Insurer: Trupanion
By: Jennifer
Thankyou
All good. It took a little longer then I thought it would, but all in all I have always been happy with Trupanion. I wish you would cover teeth extraction since it is considered surgery in my book anyway. Thanks for your help. Ms. Hubbard
Insurer: Trupanion
By: Sidney