Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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HealthyPaws is life saving
Healthy paws has saved our lives when it comes to providing care for our dog. Milo has gotten sick a couple of times and has allergies that require expensive fixes and healthy paws makes it possible for him to receive all that, and we don’t have to worry about finances while he gets the best care
Insurer: Healthy Paws
By: Alexis
Claim processing time is not as advertized
We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.
Insurer: Spot Canada
By: Jason
Claim processing time is not as advertized
We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.
Insurer: Spot
By: Jason
Great costumer service and quick claim response!
Great costumer service and quick claim response!
Insurer: Trupanion
By:
Most convenient ever!!
It is so easy to forward a receipt to Trupanion claims submission email. Truly easy and convenient.
Insurer: Trupanion
By:
Staff member was kind and knowledgeable.
Trupanion staff were exceptional! The lady I first spoke with could not have been more kind to me as I explained about Louis' issue. This was our first claim and it was processed in a timely manner. All in all, a great experience.
Insurer: Trupanion
By:
My dog needed dental surgery and Trupanion was there to help.
My dog needed dental surgery and Trupanion was there to help.
Insurer: Trupanion Canada
By:
1
1. Because your customer service is terrific--regardless of whom I speak with, everyone is warm, smart, and responsive. 2. Trupanion doesn't nickel and dime the client when it comes to claims--and reimburses you FAST. 3. Trupanion locks in your monthly premium based on the age of your pet when you enroll in the program. 4. Once you hit the deductible for a given condition, you don't have to pay the same deductible for that same condition in subsequent years.
Insurer: Trupanion
By:
After 6 years of paying monthly premiums Trupanion has no Interest in supporting us through our beloved dog’s illness and convalescence.
After 6 years of paying monthly premiums, Trupanion has no Interest in supporting us through our beloved dog’s illness and convalescence. Trupanion seems to have no interest in the facts or making good on our contract. Customer service rep was very nice but not able to help aside from listening and sending appeal form. I used to tell everyone to get Trupanion but that was before my pet actually got sick.
Insurer: Trupanion
By: