Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent plan and Customer Service
I am very pleased with the coverage and customer service at Pets Plus Us. My dog had a seizure so I took him into the Pet hospital. Although they didn’t direct bill I was able to have everything submitted and be reimbursed in the time before my credit card bill came. I was very impressed with the customer service as I had many decisions to make for my dogs treatment ( it was recommended I get an MRI) so I was told about the pre-approval process that was available, although the agent was pretty sure my plan would cover it they gave me peace of mind by doing the pre-approval process first. The only thing that concerned me was that my policy was up for renewal in January ( I submitted my claim in late November) so I was expecting a slight increase but my monthly payments did go up almost $25 a month which was a bit surprising. I have never claimed before so I don’t know if that was due to my claim or not.
Insurer: Pets Plus Us
By: Shannon
Very Easy Claim Process
I have been pleased with Healthy Paws. The enrollment process was very easy. Our cat had respiratory issues that required several vet visits, x-rays, blood tests & pharmaceuticals. The claims process was simple using the app. Healthy Paws needed all of her medical records to process the claims so getting that info sent over from both vets offices delayed the initial payment. Once they received the records, the claims were processed right away & money deposited to my designated account. The follow up visit claims were processed right away as they only needed the new notes. I wish I had gotten this insurance on my dog when he was a puppy. I have learned my lesson. I will add new pets to this policy as they come home.
Insurer: Healthy Paws
By: Jas
Investigating my claim
At this time I have only submitted one claim to Trupanion. So, I’m on the fence right now as to whether not I’m going to keep them. After submitting the claim they immediately denied it and stated that they do not cover the initial appointment and they do not cover diagnostics. I contacted them by phone and was told they do cover diagnostics! As far as not covering the initial appointment how would I find out what the issue is with my dog if I don’t have an initial appointment... they then sent me emails stating that they were investigating the claim to make sure that it wasn’t an existing claim. After contacting them on the phone 2 times, answering all of their questions and sending all the same information to them and explaining the situation to them and then repeatedly telling me that they were going to investigate the claim, making me feel like a liar! So, I am on the fence and deciding whether or not I’m going to continue with them and allowing them to take money out of my account every month or just put the money aside for my dog issue.
Insurer: Trupanion
By:
You guys will find every excuse in the book to not cover a $2000 medical bill but will gladly accept my $73 monthly payment.
You guys will find every excuse in the book to not cover a $2000 medical bill but will gladly accept my $73 monthly payment. You guys are quite useless
Insurer: Trupanion
By:
Thank You
Shadow is dog #6. Lost 4. I’ve learned the hard way the importance of pet insurance. PetsBest has come to my rescue twice. Had medical emergencies with Shadow, but I didn’t completely panic because I knew she was covered and the financial burden wouldn’t be as hard. Wish I had it for my other dogs, but like I said lesson learned. Claim submission is so easy. Reimbursement is fast. Thank you PetsBest. I know I can get her the care she needs when she needs it.
Insurer: Pets Best
By: Luz
Easy as heaven
Great service...easy to claim..always satisfied...
Insurer: Pets Best
By: Maria
Quick response, processing and availability
Healthy Paws is the first insurance I’ve ever had for a dog. My new puppy became ill with intestinal problems at 9 months old. Filing the claims was easy, quick and response immediate. I was reimbursed for 80% of costs minus $250 deductible within 10 days. I sure wish I had this for my older dogs.
Insurer: Healthy Paws
By: Shari
Healthy Paws made my dog's major knee surgery a stress-free experience!
When I found out my dog would require a major surgery, I was nervous about the large price tag. Healthy Paws had my back in so many ways. Filing the claim was as easy as uploading my emailed documents, and the customer service team was with me every step of the way. They let me know when they started the claim, which was almost immediate. The claim was processed within a few days and came back with a clear explanation of all benefits. The refund was in my bank account the next day! Afterward they emailed me to make sure I didn't have any further questions, and the check on how my dog was feeling! I wish human insurance companies were this straightforward, compassionate, and reliable!
Insurer: Healthy Paws
By: Lauren
Best Insurance I've Used
My dog had a knee operation over 12 weeks ago. Thankfully Healthy Paws covered it because other companies didn't. He is now going to physical therapy and that is covered also.The claims could not be any easier to file with the Healthy Paws app. I get updates on the process..when it is received, processed and paid and it has been at lighting speed. Healthy Paws has made it so easy that all I need to do is focus on his recovery. Their customer service people are very kind and attentive. I'm very happy I chose this company 5 years ago when we got my pup!
Insurer: Healthy Paws
By: Denise
Great
Chet has had quite a few things happen in his little life. Heathy paws was wonderful with coverage. Blocked intestine that would have killed my puppy. Being on a fixed income pet ins. Has been a life saver.
Insurer: Healthy Paws
By: Yolanda