Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Not happy with this insurance!
I will not recommend Trupanion. Not one of my recent claims was accepted for payment. I am thinking of cancelling this insurance at the end of the month. Disappointed!
Insurer: Trupanion
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Good filing experience
Was easy to file online and was quickly reimbursed
Insurer: Trupanion Canada
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Thankful for Trupanion
We are so thankful that we have pet insurance from Trupanion. Our Hanky girl was diagnosed with IMHA and if not for our insurance, we would be in a very tough spot financially to be able to give her the level of care needed. We have been with Trupanion for almost 6 years as we made sure we had insurance as soon as Hanky saw our vet for her first check up as it was recommended. Trupanion is caring and efficient and truly cares about our fur baby. We highly recommend Trupanion.
Insurer: Trupanion Canada
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Valued customer service
Always have a great experience with processing any of our fur babies claims.
Insurer: Trupanion
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Great service!!! Always there to help !!
Always helpful and claims are handled efficiently and quickly. I love it that you can always reach someone when needed. Always friendly.
Insurer: Trupanion
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Trupanion treated us very well
Every time Trupanion raised their rates over the last 4 years I questioned whether we should keep the insurance. I am so glad we did because it really helped us out when our dog recently got cancer. It was very reassuring to know that money did not have to factor into the treatment decisions. Trupanion was great in terms of turning around the claims and reimbursing us quickly. The only thing that was a little difficult is that we had to take her to three vets: our regular vet who found her kidney problem, a specialist who diagnosed her with cancer, and an oncologist. Each vet started by doing an examination, and these were not covered based on the blanket policy that examinations are not covered. I can understand not covering the first examination, but the examinations performed by the specialist and oncologist were part of the treatment of her condition and should have been covered, in my opinion. However, everything else was covered and overall we are very happy with how we were treated by Trupanion.
Insurer: Trupanion
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A great partner for my dog's health
I have a dog with many health challenges. It is complicated. I feel that Trupanion is always fair in reviewing the claims and it is done quickly. I appreciate how you answer questions when I have them.
Insurer: Trupanion
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I have had excellent service and coverage for my dog Happy at an affordable rate.
I have had excellent service and coverage for my dog, Happy, at an affordable rate.
Insurer: Trupanion
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Payment slower than usual...
I love Trupanion and will still recommend this pet insurance to everyone! This claim was kindo of slow to be paid. My dog had an injection in early December for a covered, previously given many times, medication and it took until last week to pay. Usually, it is paid in a very timely manner. This one took a while...Maybe the Holidays, maybe a smaller workforce due to COVID?
Insurer: Trupanion
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