Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Terrible
Stuck me with a surgery bill and didn't pay a single Penny. Accepted my pets after a very in depth phone conversation as well as submitting ALL of my pets medical records. Policy was in force 13 months prior to submitting my claim. The claim was denied for a " preexisting condition" nothing indicated in all of the records (4 years worth ) that would cause the claim to be denied. That is what the representative said on the phone interview when he was selling me the policy. Once the claim was filed they changed their mind. Unbelievable that this is allowed to go on.
Insurer: Pets Best
By: John
Quick and easy.
My dog Berkley had a mild laceration in his right eye and was scratching a lot. So I took him to the vet immediately and had him checked up and they did an ear cytological test and it turns out he also had ear infection in both ears. So they prescribed eye meds, ear meds and something for the pain. The vet tech ran the invoice through Trupanion and immediately I received a text message and an email message letting me know what was covered and what not. I only had to pay a little over $20. Great! Very pleased! Went home to take care of my pup an pamper him.
Insurer: Trupanion
By: Edda
Efficient customer service
Our claim was processed in 48 hours
Insurer: Trupanion
By:
First Time Claimant
The process to submit the claim was easy, the feedback as to submission and acceptance was timely, however, after being a customer for over two years having the claim not paid or partially paid was disappointing. I believe that there is a process you must follow, however, I was disappointed in the result.
Insurer: Trupanion
By:
Happy pet owner
Fast easy claim and reimbursement
Insurer: Trupanion
By:
Stress Reliever
Claim was approved while dog was still at vet's office receiving testing. Previous experiences have been great too.
Insurer: Trupanion
By:
They do what they say they will do.
Very quick process. A great company!
Insurer: Trupanion
By:
Too expensive to keep?
I was a bit disappointed actually. I am not sure if we will continue with the insurance because it is so expensive. The first claim we submitted was denied, but we had no idea why. V expensive to have. Disappointing so far.
Insurer: Trupanion
By:
Very Satisfied!
Fast response to claims and payment
Insurer: Trupanion
By:
Pugs thank Trupanion
I have 1 Jug (jack russell/pug) and 1 put bred pug. From day one they have been covered by Trupanion and based on the problems they have had medically, Trupanion has allowed them to live a normal life of 15 and 12 years so far. Thank you.
Insurer: Trupanion Canada
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