Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,730 total


March 09, 2021

Great coverage

Ease of singing up and great coverage offered

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

Unlikely to renew or recommend.

Inconsistent application and explanation of deductibles during claims and pre-estimate process, including application of when an expense item qualifies as an non-claimable "exam fees" or not. What's sold as 90% on all conditions coverage has a huge caveat that the underlining cause has to be the same and all accidents are treated as individual, unrelated incidents even if result in same condition. Condition eligible for 90% has to be chronic. All news to me 4 years later with no claims paid out.

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

I doubt you will print it all

The claim was well handled and very fair. Only concern I have is we pay $249.00 per month for the two dogs we have. The claim we had was paid $549.00 out of just over $700.00 bill from the vet. That is fair. Have not had any other claims for a long time but still pay $249.00 every month. Very high

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

True to their word

quick resolution of the claim and trupanion as always lives up to their obligation

Insurer: Trupanion

By:

Useful
March 09, 2021

Simple terms comprehensive coverage and great customer service

Simple terms, comprehensive coverage, and great customer service

Insurer: Trupanion

By:

Useful
March 09, 2021

Unlikely to renew or recommend.

Inconsistent application and explanation of deductibles during claims and pre-estimate process, including application of when an expense item qualifies as an non-claimable "exam fees" or not. What's sold as 90% on all conditions coverage has a huge caveat that the underlining cause has to be the same and all accidents are treated as individual, unrelated incidents even if result in same condition. Condition eligible for 90% has to be chronic. All news to me 4 years later with no claims paid out.

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

I doubt you will print it all

The claim was well handled and very fair. Only concern I have is we pay $249.00 per month for the two dogs we have. The claim we had was paid $549.00 out of just over $700.00 bill from the vet. That is fair. Have not had any other claims for a long time but still pay $249.00 every month. Very high

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

Great coverage

Ease of singing up and great coverage offered

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

Easy and friendly communication with the staff available 24/7 and most of time I don't have to wait long for my questions; really helpful when my cats needed expensive treatment plan having them helping with the bills is so much relieve

Easy and friendly communication with the staff, available 24/7 and most of time I don't have to wait long for my questions; really helpful when my cats needed expensive treatment plan, having them helping with the bills is so much relieve

Insurer: Trupanion Canada

By:

Useful
March 09, 2021

Glad I have Trupanion!!!!!!!!!!!!!!!!!!!

Claims processing/calculation are well explained and reimbursement is quick. I actually received the reimbursed funds before I received my signed green Certified Mail Return Receipt Card.

Insurer: Trupanion

By:

Useful

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