Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Fast processing but I have not received a check yet
Fast processing, but I have not received a check yet
Insurer: Trupanion
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I’m currently appealing a claim.
I’m currently appealing a claim. So I’m not happy in the moment. However, you have been very good in the past.
Insurer: Trupanion
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My dog has had multiple issues and TruPanion has always come through.
My dog has had multiple issues and TruPanion has always come through. The website portal is great, and I just used the 'chat' feature which worked great also. The customer service rep's have always been sympathetic and thoughtful when referring to my dog.
Insurer: Trupanion
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Online chat was able to answer all my questions about the coverage summary.
Online chat was able to answer all my questions about the coverage summary.
Insurer: Trupanion
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Insurance is boring complicated and usually involves a fight.
Insurance is boring, complicated and usually involves a fight. Trupanion is a pleasure to work with, rates & deductibles are customizable and the coverage is very accommodating to pets of all ages and situations.
Insurer: Trupanion Canada
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Best investment I’ve ever made!!
If you are on the fence about insurance for your pets DO IT!! Your pets WILL age and WILL have accidents. Do not be in a position where you have to make a terrible choice about saving your pet’s life. Trupanion has saved us so much money on our pets and they make it so easy with their software that is available for most vets and specialists. The rates are fair and the coverage is excellent. The reps are always so helpful and kind.. and the refund comes promptly. Getting my pets insured as puppies was the best decision we ever made.
Insurer: Trupanion
By: Michelle
Great service, quick response!
My claim was completed within 24 hours after submitting. I love the app! Just a quick pic of the invoice and they take it from there!
Insurer: Trupanion Canada
By: Tracey
So fast and simple and clear.
Piper was diagnosed with several mast cell tumours that had to be removed as soon as the veterinarian could get her in for the best result. We chatted with a customer service rep online and she walked us through eligibility, the forms, pre-approval and all the steps needed. Once preapproval was complete, which took no time at all, we were also informed of the steps once the actual surgery was done. We took Piper home on Monday, the day of surgery, submitted our claim on Tuesday and less that 24 hours later, the payment was approved and headed to us. I wish all insurance companies were as clear, quick and responsive. We still have results to receive and hopefully no further treatment or surgery, but are thankful for the respect, care and attention we received. It is not easy to watch your loved pet go through difficult times, pain and discomfort, but at least this process was painless and provided exactly what was expected from this first claim. We have been policyholders for 6 years and have not needed anything. You never really want to need the service, but when you do, it's good to know that Trupanion was there.
Insurer: Trupanion
By: Mara
Trupanion has been absolutely wonderful for us!
Trupanion has been absolutely wonderful for us! Having the $500 life-of-pet deductible helped us keep our Sabby kitty in good health for most of his 18.5 years. I have recommended Trupanion to many people, including our daughter who signed up her 2 cats over a year ago. Keep up the good work. You are a blessing to pet owners.
Insurer: Trupanion
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I have had good service provided from Trupanion whenever I have had to use them.
I have had good service provided from Trupanion whenever I have had to use them. I do wish that the range of coverage for some things that they say are not covered was though. As we all know that owning a sick or injured animal can be a very costly experience and every bit of coverage helps!
Insurer: Trupanion Canada
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