Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Fast processing and deposit of…
Fast processing and deposit of reimbursement.
Insurer: MetLife
By: customer
Happy Customer
The website is easy to manage. The claim response is timely; great customer service. I just wished that the sticker shock to insure pets over 10 years wasn’t so much even for pets that have been relatively very healthy.
Insurer: ASPCA
By: Verónica Seivert
Very easy process for the claim and…
Very easy process for the claim and quick reimbursement
Insurer: Fetch
By: Deana
Advice, Claims, Professionalism
Advice: One of our fur babies was in need of extensive dental work. We had a consult and quote from a "vet dentist oral surgeon." Knowing the estimate, we called Metlife several months in advance and ultimately decided to up coverage for our two boys. It was made clear that since the periodontal disease was preexisting payment would cap at the previous max amount. That conversation helped us with scheduling his procedure in order to maximize the policy he was covered under for that procedure. Claim: The turn around time for payment was 9 days. Quick and easy to upload doctor's notes, invoices, etc on app. Professionalism and Policy Knowledge: Additionally the experience with the lady who explained the new policy options and coverage was great. It was a no pressure, informative conversation that helped us make the next best decision for our boys as they get a bit older.
Insurer: MetLife
By: customer
Fast and easy
Fast and easy - simply upload invoice and doctor notes and Met Life does the rest. In days we had our insurance reimbursement.
Insurer: MetLife
By: Terri V
Still waiting for insurance rebate have…
Still waiting for insurance rebate have not heard back from a claim I've done .
Insurer: ASPCA
By: Carlos Garcia
Fast reimbursement for Harry's leg pain
I received payment for vet services in 1 day for Harry's leg pain. Needed X-rays and some medication as well as observation from Dr. Reedy. Harry is very active and this is the first ever he has had any issues. Not wanting to play ball and run was alarming. Looks like a torn ACL on his left side and we are considering best corse of treatment. Surgery looks probable-best choice for long term health.
Surgery
My dog had to have emergency back surgery. I filed the claim on the app as soon as he got home and within 5 days , I received notification that it was approved. I received reimbursement within another 5 days. I have used the insurance for other minor illness and always get a quick turn around. Using to app to submit the claims , makes it so easy.
Easy to submit a claim and a quick decision back
My pet had to visit the emergency room for something she ingested. by accident. The process of submitting my claim and paperwork was easy. They made a quick decision and applied the amount of the claim towards my deductible. I'm very happy with the insurance. "
Insurer: Pets Best
By: Cynthia
Can't access website
I tired to file a claim through their website, but kept getting 403 errors. I called customer support. They recommended clearing the cache and cookies. This is not an acceptable response. I tried a different browser that I'd never used to access their site before and got the same error. This error still persists after several weeks. I submitted my claim through email. It was impossible to track. They applied the claim amount to my deductible, but didn't provide what my deductible was or how far into my deductible I currently am.
Insurer: Pets Best
By: Dan