Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Benjamin’s Mom
I already recommended Trupanion to many. Excellent experience from the representative I spoke with regarding the accident with my pup to the online database (so easy) to the payouts. Communication response was quick and clear during the entire process.
Insurer: Trupanion
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Not paying.
My claim was not approved when there was no previous diagnosis.
Insurer: Trupanion
By:
Great Service
Since I purchased my Trupanion plan I have always had a very pleasant experience. All of their customer service agents have been great and the claim process in quick and easy.
Insurer: Trupanion
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Thankful for Trupanion
Trupanion is quick, fair, and efficient. They cover what they say they will cover and process your claim quickly. My pet insurance has paid for itself many times!
Insurer: Trupanion
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Difficult
Way too difficult to submit a first claim. Very disappointed
Insurer: Trupanion
By:
I wish Trupanion could help with cost of medical exams and dental however today they pre approved my dachshund’s back surgery so I’m super grateful for the coverage.
I wish Trupanion could help with cost of medical exams and dental, however today they pre approved my dachshund’s back surgery so I’m super grateful for the coverage. The staff is always so kind and sympathetic of what you’re going through. It really helps when going through a hard time with your fur baby. Thanks for your hard work especially in the midst of the pandemic.
Insurer: Trupanion Canada
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It has been good to us.
It has been good to us. We had Gracie’s teeth done and she got so sick and you blamed her teeth…she had diabetes and the surgeon said that this shouldn’t have been. She was in and had a huge amount of tests…nothing to do with her teeth. You did pay to have her put down tho.
Insurer: Trupanion Canada
By:
Excellent service
Thank you for making the claim process so easy. My claim was reviewed in less than 48 hours and I received payment within the same week.
Insurer: Trupanion
By: Joanne
Great customer service
We recently received a diagnosis for both of our cats that they had kidney disease before the age of 4. After a rollercoaster of a month, we are lucky to say this diagnosis was not correct. We had multiple claims for two pets through the course of 8 weeks, and all claims were processed in a reasonable amount of time with no issues. It’s great to be able to have an insurance company you can rely on, especially when you are going through turmoil with your fur babies.
Insurer: Pets Plus Us
By: Heather
Very slow
They are a good company at heart but they are incredibly slow on reimbursements. It used to take 1 or 2 days and now it takes 3-4 weeks. If I had known it would be this bad I would not have joined. The whole purpose of insurance is to assist with costly vet bills and it's almost pointless when you don't even get your money back for an entire month.
Insurer: Pets Plus Us
By: Megan