Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Go Elsewhwere, Very Disorganized!
I bought this policy months ago and made a claim in July, 2021, It is now the end of September. My puppy turned 1 yr in September. He is a healthy pup with a history of an ear infection from swimming in a lake. The company representatives keep telling me they are missing either the vet records or the invoices. Today it was the claim form. I know the customer service people are working from home but this is ridiculous. My vet has sent the medical record 4 times. I have emailed the documents I have several times. While customer service reps are nice on the phone, once off the phone nothing happens. Each time the customer rep tells me either the claim forms or invoices are not received then the next one tells me they are but they are missing the opposite. They say then will follow up by phone and they dont. I sent copies by mail, and they are lost. This used to be a good company for Pet Insurance, I dont know what happened to them as now they seem to be a mess.
Insurer: Petsecure
By: Diane
Best experience
Filing a claim was so easy. I called and the representative explained the process then emailed the forms. I was reimbursed in less then a week! Your pet insurance is so affordable and i would recommend any pet owner to use Trupanion!
Insurer: Trupanion
By:
almost perfect
the only thing that i dont like is that you dont have any coverage for wellness visits, and vaccines
Insurer: Trupanion
By:
I purchased Trupanion about 12 years ago. It's the best pet insurance in the United States. You guys are awesome.
I purchased Trupanion about 12 years ago for my Pet Remy. The claim process is very simple. Just scan your receipt and post it on the Web site. You receive a response within 2 or 3 days at the most. I have never been disappointed with their response or the amount of money that I received. Most times it's 90 % of the bill. They are awesome. Cathy Mealing
Insurer: Trupanion
By: Cathleen
Great Experience
I am not sure what has happened with the other reviewers but I can say that my experience has not been the same. Pets Best has been amazing. My dog was diagnosed with an auto immune disease around a year ago. We have had extensive lab work, tons of medication, alternative medicine treatments, etc. and every single thing (except for some herbal medications) has been covered. I have made well over 20 claims in the last few months alone and without question I always receive reimbursement. Sure they may take a little while to send the reimbursement out (about 3 weeks is my experience) but I am always confident that I will be getting that money back. On top of that, I have not had a single issue with a claim. I just submit and get reimbursed. I was skeptical to get it at first but I am glad I did because it has saved me a TON of money and let’s me get the best care I can for my pet without the worry of going bankrupt.
Insurer: Pets Best
By: Mike
Not getting answers
I signed up my newly adopted senior dog in June. In August he had an "event" while out walking and lost a lot of mobility in his back end. I submitted my first claim on Aug 25 and now at Sept 22 still have not heard a thing. I sent an email to ask when they might finish their review of my claim and all I got back was a survey to fill out. My dog needs further medical care. He is seeing a neurologist soon. I have no idea if I have coverage or not. When I got my coverage they made a big list of exclusions from his medical records which even includes ear hematomas because he had one. I am sorry I did not read all the google reviews before signing up because now I feel I made a BIG MISTAKE!!! My other dog is insured under Trupanion and their service and response times are excellent!
Insurer: Pets Plus Us
By: Marion
Quick and easy
Filing a claim is so easy! My vet clinic automatically filed it for me as I was checking out after my pets visit. The claim was opened and processed so quick and I had my refund within a few days. You can’t get easier than that!
Insurer: Trupanion
By:
Best Pet Insurance
I always appreciate that my claims are handled quickly and efficiently!
Insurer: Trupanion
By:
Amazing Kilo! Back on track!!
I am forever grateful for the life saving care you have enabled me to obtain for my dog Kilo. I am elderly and disabled and wheelchair bound. I, thanks so much to Trupanion am able to get the care for him when he is sick . He’s 100 percent better!! God bless you!!
Insurer: Trupanion
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