Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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When I thought no one would help or understand my situation Trupanion was there!
I'm so grateful that I have pet insurance! Yesterday morning I woke up to hear my dog Spencer unable to catch his breath, sneezing and coughing. He was congested and struggling. So I wrapped him in a towel and drove to the 24hr. VET Emergency Clinic (Clinic). To make a long story short I had to pay $500. upfront to the Clinic, before I handed them my dog, also adding to the stress for both my dog and me I wasn't allowed to go into the clinic because of Covid. 20mins later I received a phone call from the Vet Tech. explaining what could be or maybe the issue and that they'd like me $4,500. upfront before they begin any of medical tests, X-rays, blood tests, etc. The Vet Tech let me know that the amount was an estimate. If the cost was lower the difference would be me. If it cost was higher I would have to pay the difference upon invoicing. I called Trupanion to see if they could help. The person (I wish I remembered her name) who answered the phone was so kind and understanding. She calmed me down and said she would see what she could do. Even though Trupanion could give the money up front they did get a preapproval done and made me feel they were on my side. It is very stressful when your pet gets ill and needs medical assistance. Thank you Trupanion!
Insurer: Trupanion Canada
By: Monika
Excellent
The Embrace response was excellent. My policy covered the full scope of treatment from the initial diagnosis of a malignant tumor, removal of the tumor by a Board Certified Surgeon BCA DACVS, almost a month of radiation therapy and continuing post-surgery monitoring by an Oncologist. It's been over a year now since the initial diagnosis. Maggie is cancer free, in great physical condition, and turns 11 next month. Embrace provided coverage with no question, for the entire time . Based on my experience, I highly recommend Embrace for insurance coverage.
Insurer: Embrace
By: Bob
Nothing but good things to say
From the first, we have been perfectly taken care of. The “paperwork” was a breeze, and there was plenty of help with setting up Sylvie’s account. Claims were reviewed and accepted very quickly. The coverage is extensive. Thank you so much, Trupanion!
Insurer: Trupanion
By: Kate
Two knee surgeries in 2 years -- covered
My dog tore her first acl two years ago and trupanion paid for 90% after deductible. This year Ripley tore her other acl and needed surgery on the other knee. Trupanion paid 90%, no deductible because it was considered the same condition as the first. These were $4000 surgeries. Each. The claims were processed so quickly and easily, I never had to really even think and stress about the cost.
Insurer: Trupanion
By: Susan
Always efficient and prompt in processing the claims
Always efficient and prompt in processing the claims
Insurer: Trupanion
By:
Review
Has been over a week and still have not received check in the mail for reimbursement from our claim.
Insurer: Trupanion
By:
Have had nothing but good experience with Trupanion over many many years.
Have had nothing but good experience with Trupanion over many many years.
Insurer: Trupanion
By:
I turned in a claim on my other pet Maggie May and she passed away and my claim was turned down
I turned in a claim on my other pet Maggie May and she passed away and my claim was turned down
Insurer: Trupanion
By:
Simple and trustworthy
It’s all ways easy with Trupanion! My dog has chronic issues that require monthly medications. But the money is back in my bank account within days of uploading the invoice. Every time, without question!
Insurer: Trupanion
By:
My claim for in grown claws was declined based on vet mentioning my dig had claws growing towards pad during 30 day waiting period.
My claim for in grown claws was declined based on vet mentioning my dig had claws growing towards pad during 30 day waiting period. Completely unacceptable. All dogs have claws growing towards their pads. This is not a reason to deny a claim for a future claw problem. I’ll likely be moving to a better insurance soon. I will also be posting my negative review on as many websites as possible to let others know how bad your product is
Insurer: Trupanion
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