Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,617 total
Other Categories
Trupanion not good
Every claim I have made to date, Trupanion always has a reason why it’s not eligible. Wish I had never taken the insurance.
Insurer: Trupanion
By: Paul
Amazing turnaround time!
I had to take my cat to the Emergency Vet, and she stayed for 2 nights. The bill was very high. I submitted the claim via email with all the hospital documents. The company confirmed receipt right away, and I had the payment in my bank account just a week later! I am really happy with their fast, hassle-free process during a stressful time. Thank you!"
Insurer: Pets Best
By: Jan
The Team are always knowledgeable and…
The Team are always knowledgeable and professional. Claims are processed swiftly and accurately. Very dependable lifeline 🙏
Insurer: Trupanion
By: Kemi Assouline
Ear infection + standard vaccines in one swoop
Our 1 yr old Bernedoodle came down with an ear infection so we headed to our normal vet, Burrwood, they're amazing! While we were there, she was due for her normal vaccinations (we don't subscribe to this through PetsBest). Although those weren't covered, the outline of the claims clearly detailed the ear infection coverage (towards our deductible) and the vaccinations (not covered) and everything was very transparent and PetsBest was quite responsive in reviewing. They even provide a free-form box to explain what happened or any additional details of the visit, which is nice. Thank you again for the coverage!
Easy claiming and payout
Easy straightforward claim submission and prompt response and payout.
Insurer: MetLife
By: Sherihan mother of Seven
Good, could be great
I love knowing that I’ll never have to choose between paying my mortgage or helping my pet if an accident or illness were to happen to them. That being said, the premium increase each year is a pain point as is the claims process. If you should happen to forget to submit a piece of information in your claim, the claim just disappears like it never happened (even though you know you submitted it because you got that email verification). Please look into rectifying that.
Insurer: MetLife
By: rescuemom
excellent service processing claims…
excellent service processing claims with accuracy.👋
Insurer: Spot
By: Clara Samaniego
Horrible company
Horrible company. Before moving forward with services at the vet, we specifically called and asked multiple questions to confirm what would and would not be covered. We relied on the information given to us over the phone, only to later find out the coverage was denied. When we called back for help, the representatives offered no real solution, refused to escalate the issue to a supervisor, and would not review the recorded calls to verify what we had originally been told. On top of that, they also refused to fully cover our puppy’s required vaccinations, claiming we had somehow already maxed out the vaccine coverage. Extremely disappointing customer service and communication overall.
Insurer: Figo
By: Danielle Field
The online Spot app is user friendly!
Unfortunately, my doggy had an illness that I had to file a claim after seeing a vet. I went online to file the claim and Spot made it very user friendly by having everything easy to use, and the claim was processed quickly and efficiently.
Insurer: Spot
By: Brenda