Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Amazing customer support
I had an amazing experience with Fetch Pet Insurance, thanks to Aileen Andino. She was professional, friendly, patient, and incredibly knowledgeable throughout the entire process. Aileen took the time to properly explain all the available coverage options and helped me fully understand what would work best for both of my fur babies. What I appreciated most was how genuinely caring and supportive she was. She made sure we chose the best possible coverage to give our pets the protection they deserve, while also making the process easy and stress-free. Thank you, Aileen Andino, for your outstanding support, guidance, and dedication in helping us make the best decision for our babies. Your kindness and professionalism truly made a difference!🌸♥️🙏🐾🐾
Insurer: Fetch Canada
By: Maria P
In Time of Need
Our Great Dane was diagnosed with malignant melanoma. We received this terrible news and were told there was not much else that could be done except for a very expensive vaccine. Pets Best has been with us all the way never questioning ours and the veterinarian's decision and quickly turning around our costly claims so we didn't have to wait while our credit card accrued interest. We have used Pets Best for our last four or five dogs and have always been treated with the utmost respect, while keeping our dogs wee-cared for. They have been fabulous!
Insurer: Pets Best
By: Beth
The claim was processed quickly and…
The claim was processed quickly and payment was made quickly
Insurer: Trupanion
By: Nina
Fast action on claims and easy to…
Fast action on claims and easy to contact
Insurer: Spot
By: Dorie Santillan
Polite and profressional
Justin Worthington was very polite and professional. I enjoyed speaking with him. He made sure I got all the coverage and discounts that were appropriate for Judy and me. I am now confident that I have good coverage for Judy at a reasonable, affordable price.
Insurer: Fetch
By: Mary Polnow
This has been
This has been, without question, the worst experience I have ever had with an insurance provider. The coverage, customer service, and overall handling of my policies have been a complete disappointment. As a result, I will be canceling all of my insurance policies with your company this month and taking my business elsewhere. This is in addition to the fact that I have visited three different veterinary clinics, and every veterinarian I consulted had already warned me about the poor level of service and the difficulties associated with your company.
Insurer: Trupanion
By: Efrain
The ease in which to submit a claim and…
The ease in which to submit a claim and speed at which the claim was reimbursed was impressive.
Insurer: Pumpkin
By: Susan
Great insurance company!
Submitting a claim is always no problem. I am notified quickly that the claim was received and the payment is always prompt. Great insurance company!
Insurer: ASPCA
By: Susan
Could not get information about…
Could not get information about pre-existing conditions when talking to a representative on the phone. I was told you have to file a claim first and see if the cover it. They will not review your pets medical records ahead of time, so you can pay them premiums and then find out they would cover your pets illnesses
Insurer: Pumpkin
By: Lynn
Be VERY careful if you choose this…
Be VERY careful if you choose this insurance or add this insurance if you’ve had your pet for any length of time before starting it. Their fine print states that ANY discussion about any possible condition or issue is considered a pre-existing condition and they will not cover anything they consider pre-existing. Example, I took my puppy in for first vet visit three days after bringing him home at 10 weeks old and the vet and I discussed at what age he should be neutered and because the vet informed me about basic neutering or a more intensive neutering procedure if his balls hadn’t dropped by 6/7 months old (again he was 10 weeks old and often balls don’t descend until 6 months), PetsBest said this informational discussion was evidence of a pre-existing condition and would not cover the neutering. The vet also discussed with me at the first visit to be aware of separation anxiety signs as I mentioned my puppy was having a slow transition from his litter mates into a new home. The vet did NOT diagnose my puppy with separation anxiety or anxiety nor did she diagnose him with undescended testicles but because the vet discussed these topics with me, the insurance considers them preexisting conditions and has denied any claims. My puppy was diagnosed at 6 months old with leash reactivity by a dog behaviorist who suggested anti-anxiety medication to help but because the vet mentioned anxiety at his first appointment (before I had PetsBest) they claim he had a preexisting condition and will not cover anything needed medications or dr visits associated with his leash reactivity. PetsBest is one of the most expensive pet insurance and was recommended to me by the first vet I visited. It’s ridiculous and unethical to claim anything discussed for informational purposes as a preexisting condition. You can make an appeal which I did including a letter from the vet stating no diagnosis was made but it took months for them to review and then deny the appeal. The only claim submitted they reimbursed was for flea prevention and that even took months for them to reimburse. STAY AWAY FROM THIS INSURANCE - especially if you have a new puppy because they’ll find every loophole in their fine print to deny a claim and also when you look closely at what is covered in their puppy plan, you’re better off finding a low cost clinic for shots and neutering. I wasted over $800 on a plan that only covered the flea prevention and that was just half a year cost!!! And before I signed up for the plan, I had an hour long discussion with a customer service agent and mentioned the prior informational discussion with the vet on the first vet visit to ensure nothing discussed would be considered preexisting and she assured me it would not but because they now have a recorded message that states customer service agents information is not factual information regarding claims, they again have a loophole for customer service agents misinformation. Sadly pet insurance is as useless as human health insurance. Save your money. This insurance is a scam!!!
Insurer: Pets Best
By: Chris Jones