Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Excellent coverage and customer service.
Excellent coverage and customer service. I have already recommended Trupanion to friends.
Insurer: Trupanion Canada
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It was a simple straightforward process online.
It was a simple, straightforward process online. When I had a concern, I was able to call for help. The customer service person was knowledgeable and helpful. I received a confirmation of the claims quickly via email, and the result of the claim was available faster than expected.
Insurer: Trupanion Canada
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My shin tzu has been into the vet on many occasions and this insurance hasn't helped with any of the cost many has been for the same thing
My shin tzu has been into the vet on many occasions and this insurance hasn't helped with any of the cost many has been for the same thing
Insurer: Trupanion Canada
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Trupanion allowed us to concentrate on our pets health without financial worry.
Trupanion allowed us to concentrate on our pets health without financial worry. The animal hospital worked seamlessly with trupanion.
Insurer: Trupanion Canada
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Website is very easy to navigate.
Website is very easy to navigate. Very prompt attention to my claim, Made contact immediately and kept me informed of progress. I do wish the policy would cover consultations and examinations as I know it will take a number of visits to the vet to get a handle on the exact nature of Milkweed¡¦s allergies (Pemphigus Foliaceus) and how to treat her.
Insurer: Trupanion Canada
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We bought this policy over 10 years ago when our Toby was just a pup.
We bought this policy over 10 years ago when our Toby was just a pup. We continued to pay premiums with no claims in those 10 years, we had a healthy pup. While I started to second guess our need for the insurance those thought were put to rest last year 2020 was terrible and one of the worst things was, a car hit our toby. Well over 11 THOUSAND dollars in emergency vet bills later, we only paid 2 thousand dollars. We were sold on the policy, but recent events completely sold us on the company. This past 2 months we spent another 3 thousand dollars on dental work. We found out that emergency vet never x-rayed Toby's face after direct impact with the car's tire. On a routine check up, his regular vet discovered broken teeth below the gumline that needed extractions, a result of his accident that wasn't initially discovered. The extractions led to complications and colitis in Toby. Mind you this is OVER A YEAR after the initial accident. Well I'm am pleased to say this company was so stand up about everything. After submitting a little documentation, they rolled it into the initial claim, and did not charge us another deductible. 90% of another 3K bill was covered. Not only is the company stand up, but EVERY SINGLE AGENT we've spoken to, was nothing less than kind, compassionate, responsive, and competent. We couldn't be happier with Trupanion. It's the peace of mind , and financial security every pet owner needs!!!
Insurer: Trupanion
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Always easy to work with.
Always easy to work with. Friendly. And very timely to process
Insurer: Trupanion
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I chose a 10 because Trupanion has been there for me to offer peace of mind financially to help ease some of the acquired medical cost from having a sick buddy.
I chose a 10 because Trupanion has been there for me to offer peace of mind financially to help ease some of the acquired medical cost from having a sick buddy. I have had Trupanion since he was 10 months old and he is now 11. Claims are paid promptly and you have excellent customer service.
Insurer: Trupanion
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I did not get an explanation that I understood as to why it was denied.
I did not get an explanation that I understood as to why it was denied.
Insurer: Trupanion
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I submitted my receipts very late in the year.
I submitted my receipts very late in the year. The decision was made quickly to cover a good amount of the costs - I was happy to see that there was no question about the coverage. Very easy to submit and to use the interface.
Insurer: Trupanion
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