Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Good coverage
Good coverage
Insurer: Trupanion Canada
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Response to claim is rapid and all information is clear.
Response to claim is rapid and all information is clear. Thank you
Insurer: Trupanion Canada
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This was our first claim.
This was our first claim. We found the experience to be easy. We were not sure what would be covered so we submitted all our receipts pertaining to the issue and Trupanion sorted them for us. We have been very happy.
Insurer: Trupanion Canada
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We have had incredible service with trupanion and I would recomend them to everyone with an animal.
We have had incredible service with trupanion and I would recomend them to everyone with an animal. They deal with all claims in a very timely manner which is extremely appreciated when money can be tight for some people
Insurer: Trupanion Canada
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Enrollment was easy ¡X but I did have concerns
Enrolling was mostly easy but there were a couple issues. 1) Getting hit with that $35 ¡§one time service fee¡¨ at the end was unexpected and a bit disheartening at a time when money is tight. You guys are the best, which is why I chose you over cheaper pet insurance, but I had very specifically budgeted for the quoted amount. I wish I knew up front there would be an extra fee so I could have been ready for that. 2) I had to choose ¡§medium mix¡¨ for her (or whatever), based on her estimated weight from Embark and the rescue I got her from. But she¡¦ll be right on the edge of medium and large, and I don¡¦t know what that means for my coverage if she does go over the weight limit. Will she still be fully covered if something happens, or will you guys decide you¡¦d rather not pay for an expensive treatment because maybe I was unknowingly paying the wrong premium for a few months? I feel like concerns like that should be addressed somewhere during the sign-up process. Maybe I¡¦m wrong, but I¡¦d guess most of your customers have mixes rather than purebred dogs, so I¡¦d bet this isn¡¦t exactly a rare possibility. 3) There¡¦s a part of the process that asks what hospitals she¡¦s been to in her life. She hasn¡¦t been to any ¡§hospitals,¡¨ but she has been to an urgent care once. I didn¡¦t list it because I assume that doesn¡¦t count, but whether or not it does, some simple verbiage to the effect of ¡§Please include any urgent care centers or vet appointments for injuries or illness.¡¨ (Or conversely, ¡§You do not need to include urgent care visits¡¨). As a customer, I¡¦m worried that I¡¦m going to do something wrong during the sign-up process, not find out until I make a claim, and then not be covered after paying premiums for years. ¡X Other than these concerns, the process was mostly pretty easy.
Insurer: Trupanion
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Georgia's Trupanion doesn't cover half the items that North Carolina covers.
Georgia's Trupanion doesn't cover half the items that North Carolina covers. We will be moving out of state and I may look into other pet insurance if that state covers as little as Georgia does.
Insurer: Trupanion
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Have been impressed with Trupanion's customer service and speed of claim approvals and payments.
Have been impressed with Trupanion's customer service and speed of claim approvals and payments.
Insurer: Trupanion
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I am happy with most of the claims.
I am happy with most of the claims. I would have been a little happier if that could be included like it is with my FIGO premium with another cat. My daughter was actually looking for insurance recently for her son's dog and I gave her Trupanion and Figo and they decided to go with the other just because it also had vet options and was about $10 less per month and some options included were as it would be extra with Trupanion.
Insurer: Trupanion
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I have already recommended Trupanion to my friends and described how easy the process was to get reimbursed for a sizable vet bill.
I have already recommended Trupanion to my friends and described how easy the process was to get reimbursed for a sizable vet bill. I only wish our people health insurance could be so easy.
Insurer: Trupanion
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