Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,617 total
Other Categories
Pets Best
Great company to provide pet health insurance. I have been a customer of theirs since 2019. They have been always professional and responsible when paying out my claims
Pets Best is truly the best
The entire claims process with Pets Best is simple and efficient. I made the claim the same day as my dog’s appointment. The documents were immediately accepted and under review. Within days, the claim was approved and funds were deposited into my account. Thankful for the seamless process.
No Regrets! AMAZING Experience and also my dog has the IQ of an artichoke..
Just...wow. So we got a lab puppy (ie: a vaccum cleaner with legs that barks) two years ago and remembering how I had to use funds in my 401K for my last pet for a surgery, I immediately purchased Spot Pet Insurance. It wasn't random: I researched, read reviews and thought this one would be best. And then for two years, I never used them. I paid auto deposit every month and just thought I'd be doing this until my blond tornado was 10 or so and needed something replaced (hips, knee, brain...he's a lab). Welp, being as he's a lab, he ate...something. We think a poison toad (he likes to carry frogs in his mouth from one side of the yard to the other and let them go--like a Frog Uber or something). And he got sick. REALLY sick. Like blood all over the carpets and refusing to eat ANYTHING sick (if you've ever had a lab, you understand why the eat refusal is cause for alarm). Our vet saw him and immediately sent him to Emergency Services where he spent most of the weekend. Had we not taken him, he would not have survived. But the bill...it was thousands of dollars. It was the vacation money we planned for next week. So I nervously filed my first claim with Spot, wondering if I would see anything. A week later: 80-percent of my entire bill is direct deposited into my account. All I did was upload the vet bill. No forms, no phone call, no accusations, no arguing, no requests for additional information: just approved immediately and paid immediately. So yeah-Spot gets five stars. I'd give them more but it's not allowed and also my dog would probably eat those too. Anyways--never been so happy to have a bill on auto pay in my life! Saved the day and my credit card! AND--we leave for that vacation in two days!
Insurer: Spot
By: Tiffany McClure
Denied cancer diagnostic and treatment due to old lump
I have accident/illness care for my French bulldog. A couple of years ago, he was treated for a minor left eyelid mass. Recently, he developed cancer in his right EAR—the complete opposite side of his body and an entirely different body part. Pets Best denied his diagnostic and cancer care, claiming it is a "pre-existing condition." Their policy is written so that if your pet has a single mass removed anywhere, every single mass that occurs for the rest of their life is automatically deemed pre-existing and excluded from coverage. This loophole is devastating when your pet actually needs cancer treatment. It feels like a giant scam designed to avoid paying out when it matters most. Potential buyers beware.
Insurer: Pets Best
By: Brianna
Very easy to use and very quickly…
Very easy to use and very quickly reimbursed
Insurer: Pumpkin
By: Carrie
Pets Best coverage is the best!
My cat has HCM and we went for follow up blood work. She was diagnosed with a urinary tract infection and combining the claim did not cause any issues with submission. When I first started with Pets Best I was very impressed that I could build my own plan. Have always had great experiences with Pets Best!!
Responsive humans, fast claim processing
Pumpkin has humans who pick up the phone with the knowledge to help, and fast, fair payment for claims. I chose the company because they matched what i needed from insurance and the price is fair. They have been a delight to work with in every case so far. I don't hesitate to recommend people bringing their business here
Insurer: Pumpkin
By: Penny
Customer focused
When we first called to get more information the representative was knowledgeable and helpful answering all our questions. The app is easy to use whether it be to speak to a vet 24/7 or file a claim. Claim reimbursement is quick. Highly recommend Metlife Pet!
Insurer: MetLife
By: customer
Easy and fast claim processing
Receipt submission was very easy and the claims were settled with payment deposited in my account within days. My dog’s surgery center was able to submit directly. I received a text that the several thousand dollar claim had been approved before the front office staff could walk back to the room to tell me a couple of minutes later. Amazing!!
Insurer: Trupanion
By: Margaret