Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,617 total
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Easy to submit claims
Easy to submit claims. Refund options are great. Payments are easy to make.
Insurer: Spot
By: GwendaCherry
Spot Pet Insurance delivers the package…
Spot Pet Insurance delivers the package you purchase promptly! Our dog developed mast cell cancer at 5 years old and Spot Pet Insurance handled the claims and refunds quickly! Thank you!
Insurer: Spot
By: M. S.
Very very disappointing
Very very disappointing. Denied all claims. Very disappointed, lucky I wasn’t waiting on a claim to save my dogs life.
Insurer: MetLife
By: Andrea
Customer Service was spot on
Customer Service was spot on, very helpful answered all my questions and concerns. Claim(s) processed very quickly, I highly recommend Fetch Pet!!
Insurer: Fetch
By: Gregory
Everything went very smoothly
Everything went very smoothly. And reimbursement was prompt- much quicker than last time
Insurer: MetLife
By: customer
Just a money grab
Took my dog to the vet for her limping, which was covered under an old policy through my job. Decided to get a new policy directly through pets best and brought to dog in to the vet pay the bill submit the claim and it gets denied, with them Saying cause was a prior condition after talking to my vet. My only complaint is that they treated my dog under an old policy but because I started a new policy to save some money they are denying it. My honest opinion unless you absolute need insurance don’t get it you pay all this money to them and when you need it they look for any way possible for loop holes to deny the claims.
Insurer: Pets Best
By: Alex
Excellent paid my bill and my…
Excellent paid my bill and my reimbursement was quick. Highly recommended to purchase the insurance
Insurer: Fetch
By: Ron Boucher
Excellent insurance plan and customer service
We have had Healthy Paws insurance for both of our dogs for over 15 years. The customer service is excellent and the reimbursement process is easy and efficient. We strongly recommend this insurance to pet owners.
Insurer: Healthy Paws
By: Rosana Hirsch
Pets Best Looks for Excuses NOT to Pay Claims
Several charges for my pet's annual visit were denied due to fact that the visit was 3 days earlier than 1 year from last visit. I was told that my renewal date for the contract was 6/14/26 and her visit was on 6/11/26. (I was going to be out of town for 2 weeks and didn't want her heartworm prevention shot from expiring). They also refuse to pay a covered charge "Fecal Test" since the vet bills this as a "prepaid charge" (when they provide container to be returned with fecal sample for testing). Strangely, they covered the annual visit charge. I requested to be transferred to another senior representative and was told by the representative Norma that there was no supervisor above her to discuss this issue with. Pet's Best appears to be looking for ways not to make payments so I have cancelled my policy and will seek other insurance for my pet.
Insurer: Pets Best
By: Anne Lombardi