Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,674 total
Other Categories
Excellent Service
I have used Nationwide Pet Ins for approx 6 years. I am so impressed with the quick turnaround time once I submit a claim to the time I receive reimbursement. I have told so many pet parents about Nationwide Pet Ins and how easy it is to submit a claim or ask a question, etc. I will stay with Nationwide.
Insurer: Nationwide
By: Bonnie
Wonderful experience with Pets Best
The vet discovered skin cancer on our dog. It required multiple visits, bloodwork and surgery. PetsBest was absolutely incredible. Submitting the claim was so easy. Pets Best provided status updates throughout the process. And PetsBest contacted the vet directly when additional information was needed. We had a wonderful experience with PetsBest and recommend them, and getting pet insurance, highly! Our dog was less than 3 years old when this occurred.
Insurer: Pets Best
By: Kathleen
Cheaters. Stay away from healthypaws. They are misleading at best.
Big words, no coverage. Make ASS-U-ME-tions all the time to deny coverage. Try other better companies. DO NOT RECOMMEND.
Insurer: Healthy Paws
By: Sachin
Latest 1 comments
Sachin, We're never happy when we have to deny a claim for a client. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records by your veterinarian. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. While your Healthy Paws plan covers the costs of veterinary treatment related to an accident, illness or injury where the clinical signs or symptoms were first present after the enrollment date and waiting periods, pre-existing conditions are not covered by your plan. As such, we were unable to provide coverage for your recent claims as that condition was pre-existing. Our team has provided more detailed information in their emails to you, including information on our claims appeal process.
Metlife response to claim:
With emergency that occurs out of the blue, the cost can begin to buildup. We are so grateful that we decided to get Metlife Pet Insurance. After sending in the information that was required for claim, we received our 100% reimbursement. If it was not for Metlife, we would be out a couple of thousand dollars. Thank you for such a quick response.
Insurer: MetLife
By: Joni (Mark)
Wally had tummy trouble
Wally's tummy trouble necessitated trips to the emergency vet and a follow up with his regular vet. Health Paws coverage was as advertised and the claims process was very easy. Easy to use app. Great communication (via email) the whole way. Highly recommended.
Insurer: Healthy Paws
By: harry
Outstanding Customer Service
We are very new to Metlife and have never had insurance before, but thank god we had Metlife. Our puppy was hospitalized for not being able to walk and numerous claims were filed. Metlife paid them at the contracted amount. She has to have surgery in January and it will be very expensive. I will now rest easier knowing Metlife is my insurance If I didn't understand something the Customer service should get a higher then a 5 rating. I would recommend this to anyone. Thank you!!
Insurer: MetLife
By: SHARON
Total ripoff
I submitted several receipts from the vet, only one of which was applied to my deductible. However, in the many claims that were denied there were medications listed that I was certain were covered. (as I searched and printed out a very lengthy list) These claims were denied, even though the bills were itemized to show that some, if not all, of the meds should have been at least applied to my deductible. I will be disposing of this next year. Guess I have to stick it out now so as not to lose the small amount of credit I have accrued towards the deductible now.
Insurer: Pets Best
By: Tom
Coverage
Awesome coverage, claims are easy to file.... pleasant customer service personnel.
Insurer: Trupanion
By: Sharon
Great experience with Trupanion
We are so grateful for the help and support Trupanion as provided us. Max has never had any medical issues needing an insurance claim up until November of last year, and then all of a sudden it has been constant vet visits for one thing or another, without Trupanion we might not have been able to provide Max with the proper care he needed. With Trupanion our stress and anxiety was basically diminished, we knew our Vets could direct bill them and we wouldn't have to worry about large up front costs. They make the process so easy and even reaching out to them for customer support has been so simple, barely a wait time for the online chat. I cannot recommend Trupanion enough. The peace of mind they provide is worth more than I can express.
Insurer: Trupanion Canada
By: Victoria
Easy, friendly, and reliable
Rates are reasonable, the policies are clear and easy to understand, and claims are processed super quickly. We've had great experiences with Healthy Paws for both our pets. They even reached out after one was recently hospitalized just to check in on how she was doing!
Insurer: Healthy Paws
By: Nicole