Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Certainly Didn't Take the Sting out of an Unfortunate Situation
Our girl, unfortunately, got into a porcupine today (Saturday). We were able to find an emergency vet open about an hour away. We thought great it's only going to cost us the deductible, though still enough. When all was said and done, we thought Trupanion would be covering approximately $350 worth of the total - nope $96.93, barely the cost of a month's worth of insurance. We will be contacting Trupanion on Monday to confirm the expenses and their coverage.
Insurer: Trupanion Canada
By: Bernie & Linda
DECEPTIVE POLICY
I put in first claim in 6 years for $1800 + last month. Trupanion charged me 2 TWO $500 deductibles on the same claim. They said it was for dental surgery and tumor.done at same visit! They issued check for$114.40 on $1800+ I've changed insurance AND STRONGLY RECOMMEND DON"T DO BUSINESS WITH THEM!
Insurer: Trupanion
By: Ronnie
THE BEST !!’
I have an 8 year old dog with diabetes and Trupanion has been so great and very fast to pay his bills , sometimes before o even leave the vets parking lot !! They are really great !!
Insurer: Trupanion
By: Connie
Fast & easy claim process
Huge fan of MetLife instance. I’ve 2 dogs both with different insurers. MetLife has been my favorite in terms of coverage and ease of use. I’m glad I decided to try them out. Highly recommend.
Insurer: MetLife
By: Anne
Thank you, Trupanion and Animal Health Partners!
I am truly grateful for the wonderful care for my little Yorkie companion from Animal Health Partners and for Trupanion for helping to pay for her much needed diagnosis, medical treatment, and follow up care! What an amazing team of caregivers AHP has provided for us and Trupanion being there to help pay the bills to enable care for her recovery! Thank you!!
Insurer: Trupanion
By: Joan
KUDOS
Thank you Trupanion Team for your continuous, excellent customer service. I'm very impressed with how quickly my claim for reimbursement was processed. Jackson thanks you too! Keep up the awesome work!🐈
Insurer: Trupanion
By: Rosanna
Slow to review and slow to accept any claim
While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.
Insurer: Pets Best
By: Gary
Love MetLife
I Have purchases and used other pet insurance policies in the past years but have never been as happy with any as I am with MetLife. My claims are paid within 2 weeks, and it is so easy to file. I am very pleased with everything about this company.
Insurer: MetLife
By: Linda
They wont pay you a dime
They make it very hard to submit any claims and even of you do they will find any "exception" possible to not pay you. We submitted 5 vet bills and they didn't pay a penny on any of them. I'm going back to Petsecure.
Insurer: Pets Plus Us
By: H
Best Customer Service Experience
This was my first time having to file a claim and unfortunately I had to take my little guy twice in one week to the vet. Talk about a big bill. Healthy Paws made the process super easy from beginning to end. Afterwords they even reached out to see how my feline friend was doing. Great customer service!
Insurer: Healthy Paws
By: Sarah