Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation. On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance). a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
Insurer: Pets Plus Us
By: Juliana
Excellent experience
It was so easy to fill the claim online form and the claim was processed and I received the reimbursement within a couple of weeks. I am so glad I have this insurance!
Insurer: Pets Plus Us
By: Chadia
Ruptured Disc
My two year old beagle required surgery for a ruptured disc. Because of Pets Best I was able to get her the best care available. She has made a full recovery, much faster than anyone expected. Her bill was a little over $8000. After paying a $250 deductible and 20% copay, I was reimbursed $6500. The only item not reimbursed was for vitamins. Her premium for the year was less than $500 so it's been very cost effective to have her insured with Pets Best.
Insurer: Pets Best
By: Becky
Excellent, comprehensive no hassle coverage
I have two senior dogs. On has had joint issues since 3 months, the other now has numerous issues as she ages. Many claims and thousands of $ of care, including alternative treatments have been covered without question. Agents have been helpful when I’ve made mistakes in submitting making sure I get the full benefit of the insurance. I’d never own a pet without PPU
Insurer: Pets Plus Us
By: Virginia
Great service
It is always easy to file online, when they needed additional information it was quickly resolved. By the Vet and myself and the claim was finalized in 3 to 5 day with my money on the way. Always good quick service and responses.
Insurer: MetLife
By: Chuck
Best Pet Insurance
This is the best pet insurance. Our dog Bella suddenly became very ill. The vet bills mounted up. Our pet insurance made it easy to submit claims. Claims were all paid in full with no issues. Great company. I highly recommend.
Insurer: Pets Plus Us
By: Sandi
Complete Disappointment
When I purchased this insurance, it was claimed to begin immediately with no waiting period which is why I selected this company over all the others. I took my newly adopted puppy into the vet due to kennel cough and submitted the claim. The mobile app to submit a claim is garbage, it crashes and glitches constantly. Then it took nearly 30 days to review and deny my claim. I received no updates for nearly 20 days about the process, and the update was an emailed apology for the delay in processing. I will be looking for new insurance.
Insurer: Pets Best
By: Tiffany
Greasy Fetch
I didn’t use Fetch insurance at all because I had to take my animal into the Vet 1-2 day short of the 2-week waiting period. I ended up spending $800 at the Vet,wasn’t reimbursed for anything and when I ask for my refund for not using Fetch pet insurance at all they after explaining the situation they said forget it. So I paid the Vet out of pocket and also Fetch insurance that I wasn’t able to use.I’ll never purchase Fetch pet insurance ever again!!
Insurer: Fetch Canada
By: Jason
Never leave home without it!
I have two mini schnauzers insured through Trupanion. I never regret that as both my dogs have had serious issues that Trupanion paid for and continue to do so each month even with their monthly medications. I’ll never have a pet without this insurance!
Insurer: Trupanion
By: Sammye
Amazing
I have 2 older dogs, 14.5 and 12.5 years. The oldest has had many health issues and PetsPlusUs has been great. I submit claims through the portal, periodically they request additional medical records which is reasonable and expected. Claims are always paid out on time. We recommended PetsPlusUs to our daughter for her pet and she has had the same positive experience.
Insurer: Pets Plus Us
By: Jeannie