Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Metlife is TOPS
I work in the veterinary field where I am exposed to many pet insurance companies that our clients have enrolled in. Metlife is stellar in all areas especially in their phone presence. Last year we rescued a 5 month old puppy when 9 days later he chewed up a wooden hair brush, a pen, box of tissues and part of a book. Due to the sharpness of the pen and brush he had to have full surgery. MetLife did not question any of the process and reimbursed us the 90% that we had enrolled in. We highly rec Metlife and are customers forever!
Insurer: MetLife
By: Renee
Simplest claim process and very efficient and prompt handling. Delighted.
I had an unexpected heart issue for my pet that was stressful and led to expenses that I was not sure will be handled by HelathyPaws. The process to submiot claim took 2 minutes and was notified it was approved within 2 days. They even followed up by email to check on his health! Very satisfied with this experience.
Insurer: Healthy Paws
By: Pramod
Good service with our doggy
Great customer service and fast payment of claims! Didn’t receive as much % of claim as rep on phone told me I would.
Insurer: Pets Plus Us
By: Anonymous
Great Pet Insurance
Very happy with MetLife Pet Insurance. Easy to submit claims and fast turn around. Great customer service.
Insurer: MetLife
By: Debbie
Rosie's Clim
I've had 2 other Claims for Rosie that went very well. The most current one had a lot of complications and had to make several calls and ask the Vet to send in information several times. I finally got Samantha who was GREAT and understood what was wrong and got a supervisor involved and got my Claim reviewed and finalized quickly- Many Thanks to her and the supervisor who got this over the Finish Line!! Linda Green
Insurer: MetLife
By: Linda
Worse than messy poop!
This is the slowest, poorly organized company EVER! They have a wonderfully easy claim service followed by PITIFUL WAIT TIME! A month to process claims? Find another company!
Insurer: Pets Best
By: David
No Integrity
I filed a claim before my dog's illness benefits began. Then, I filed three different claims after the illness benefits began and Pets Best denied all four claims stating that it was a pre-existing condition even though his medical records from the veterinarian showed a different diagnosis for the three claims made after the benefits began.
Insurer: Pets Best
By: Joe
Friendly, helpful, well worth it
We've had Healthy Paws coverage since we got our dog as a puppy, and have been very grateful for it. Claims are processed quickly and customer service is friendly and helpful. It's been well worth it—our dog had two unexpected health issues last month with bills that totaled more than $15K, and Healthy Paws reimbursed us at 80% making it a much less stressful situation.
Insurer: Healthy Paws
By: K
Peace of Mind
I purchased pet insurance when my dog was about 6 months old. He is now 5 years old! I purchase pet insurance for peace of mind with illness or injury. I wanted to be able to provide the best care for my dog when injury or illness has occurred without having to worry about how being able to financially afford. I pay my vet with my credit card, submit my claim and when I am reimbursed I use that money to make a payment on my credit card . So far I have had the peace of mind I was looking for. It is easy to upload invoices through their app. I have even gotten a reimbursement the same day as submitting the claim!
Insurer: Healthy Paws
By: Ericha
Quality of insurance
Once I got the system figured out, it has been going very well. A few glitches here and there but better than other insurances I have had. They are much quicker with reimbursement than any other insurance. Customer service has been helpful also.
Insurer: MetLife
By: Ellen