Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Simple claims take a month to get a reply
Avoid at all costs. They continuously email you over and over again telling you that there is a delay in processing your claim, even for very simple claims like check ups. Everything goes towards your deductible so they cover virtually nothing except for high price surgeries - run far from this company.
Insurer: Pets Best
By: Teddie
Very pleased
The company I work for decided to offer pet insurance through ASPCA this year and coincidentally our family adopted a new puppy. We have filed several claims and have been reimbursed for items that were covered. The claim process has been seamless and our refunds are set up for direct deposit. My only regret was not signing up before we adopted so a few of the initial vet visits would have been covered as well.
Insurer: ASPCA
By: Bridgett
Grateful for the surgery insurance helps with.
Our dog suddenly lost control of his hind legs, so we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material, and the bleeding damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was straightforward, and the payment was quick. He is well on the way to a full recovery.
Insurer: Healthy Paws
By: Patricia
Grateful we could afford to have this surgery
Our dog suddenly lost control of his hind legs and we rushed him to the emergency vet. We found the doctors treating Brambleberry to be professional, competent, and compassionate and are closely following their recommendations. The surgery came before the disk material and the hemorrhage damaged the spinal cord. Doctors are saying he is healing rapidly, faster than the usual curve. We feel so fortunate to have Healthy Paws Insurance, which made it so much easier to afford this life-saving decision to have Brambleberry have the surgery. Filing claims was simple and the payment quick.
Insurer: Healthy Paws
By: Patricia
Peanut's Care
I can not say enough of Metlife. They have always been there for my pet (unfortunately my baby passed away). I'm so sad.😔 Their staff members were always helpful. Reimbursement claims were taken care of in a timely manner. If I didn't have Metlife, I don't think I would have been able to obtain the care my baby needed. When, or if, we get another pet, I will definitely be reaching out to MetLife. Note, they even provided me with a Pet Grief group. Thank you, Metlife!
Insurer: MetLife
By: Gladys
Grateful for PHI Direct Pet Insurance
Customer Service awesome - Payment for coverage for TPLO was received within days of surgery. Process was painless and stress free. Communication via text and email was issued every step of the way. Would highly recommend this Pet Insurance. Rates are affordable. Five stars from this happy customer.
Insurer: PHI Direct
By: Andrea
Beyond grateful
Our family is beyond grateful for the coverage that we have for our sweet kitten through Healthy Paws. The financial assistance, easy processing, and fast reimbursements that Healthy Paws provided throughout an extremely difficult time to ensure our sweet boy was able to get the care he needed is something we are forever thankful for. I cannot recommend this coverage for your furry family enough!
Insurer: Healthy Paws
By: Dani
Complete Scam - Avoid at All Costs
I trusted this insurance because of their partnership with Costco, a brand with a great reputation. I've been paying for this insurance for a long time and never made a claim. My dog has pre-existing conditions, and I've always covered treatments out of pocket. When I finally needed to use the insurance for a skin infection, they denied my claim, citing pre-existing conditions. However, the records they referenced had nothing to do with my dog's skin! After calling, they suggested reopening the case, but I cancelled the insurance immediately. This feels like a scam—they do everything possible to avoid paying. I want an insurance company that actually helps, not one that works to avoid their responsibility.
Insurer: Pets Plus Us
By: Andre
Denied my claims
My main coon broke her femur, I submitted claims because she needed to have surgery and metlife denied my claim. They claim that the doctor notes stated it was a pre existing condition. I reached out to my vet and they reviewd the notes with me and it doesn't say once in the notes that it was a pre existing condition. Definatly think twice before choosing this company. They lost my buisness indefinitely.
Insurer: MetLife
By: Jared
Efficient
I called and used the app. My claim was processed efficiently and Met Life communicated via email and I was easily able to see my claim status in the app. When I called the customer service rep was friendly, professional and helpful. Can’t ask for more than that
Insurer: MetLife
By: Andrew