Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They do not even cover surgeries they say that they cover. Complete Rip off. AVOID
My owner called Hartville to make sure that her dog's TPLO surgery from tearing her cruciate ligament (ACL for people), and they said that it would be covered. They have now denied the $5000 claim after she's already paid for it, and their stance is that since the owner did not see an accident or injury, it's not an injury. They say it is an illness that causes the rupture and thus is not covered under her accidental/injury policy. I responded with a long letter about how this patient had no orthopedic history and was acutely unable to put weight on their leg one day after coming in from the backyard, obviously indicating an acute injury. Their response was, "Knee and ligament conditions are orthopedic illnesses...regardless of cause". Do not use this company, as they are the only ones I know of who can deny a simple knee surgery, so there is no telling what else they would deny.
Latest 1 comments
Yes, that is what I am telling everyone I know that asks me if I can recommend a good pet insurance company. I am also spreading the word about this company to my dog park circle and rescues I am affiliated with. Bad business company! Stay away!
Worth every penny !
I recently got an English Mastiff puppy. XL breeds, everything is higher so pet ins is best. It's affordable, and the claim process was simple. They reimbursed me within 7 days.
MetLife Claims experience
Nothing but the best. Saw reviews where folks claimed they waited forever. Not so in our case. Always paid within 1-2 day of electronic submission of claim. We have carried pet insurance for many years. Had good experience with other carriers, but Nationwide our previous carrier has cut back on coverage and gone way up in price. So far, more than satisfied with MetLife. Other than asking for SOAP notes we don't have to bother our vet with claim forms. Was surprised to see that some items not covered by other insurers are covered by MetLife.
Paid nothing
On an $800 vet bill they could have paid something but did not pay out one cent to help cover the vet bill.
Insurer: Pets Best
By: Shirley
So happy we were covered by Trupanion!
Almost lost my girl, she ingested something, and needed EMG surgery. I had to sign for a potential 4,000 bill, a week before Christmas. I was so relieved to have the insurance! Thank you Trupanion.
Emergency care for dog's pneumonia
I had a great experience regarding my dog's emergency care for pneumonia. Pet's Best was very responsive. It was easy to file my pet's emergency vet bill, and Pet's Best was quick to compensate me.
Pets best claims
Great company and I highly recommend them! My dog and cat have both used the policy on them! I feel coverage was great
Insurer: Pets Best
By: Chris
Tinker Bell’s Cough
Our 8 year old cat, Tinker Bell, developed a mysterious cough which took two vet visits and an ER visit to resolve. Having Pet's Best allowed us to choose the best possible treatment for her without worrying about money because we knew Pets Best would have our back. She is doing much better now!
Quick and easy claims
PetsBest claim process is so quick and easy it's amazing. It used to take a long time to process the claim once you sent it in but now I just sent my latest one in and had my reimbursement back in 5 days! I've been with them since 2019 and they only get better. I love my unlimited with 90%reimbursement for both my Frenchies. Only way to go with my little furbabies!!
First Time Experience
This was my first time ever having to file a claim. After spending all night in the vet ER i was exhausted and overwhelmed after spending a great deal of money. This filing process was very easy and gave a moment of peace knowing that I was able to handle something in this experience so easily. My answer from insurance came back fast and the return came fast. Thank you PetsBest.
Insurer: Pets Best
By: Alex