Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Never A Problem
"Pets Best is the Best! Never any issues or problems. Claims are recieved asap and payment is sent within a reasonable amount of time. Coverage is really good. They took really good care of us when my Bellamia went for radiation. Have been using them for years."
Insurer: Pets Best
By: jj
I can’t recommend
After being insured for over five years, the time came to file a claim for a major event that resulted in ER care. Provided all records from our standard vet and the ER Clinic. Deny. Deny. Deny! Make sure you go through the appeals process and then file a complaint with your State’s Department of Insurance. Pet insurance isn’t as cut and dry as human insurance; diagnosis coding guidelines, etc. In some instances, vets have been contacted my pet insurance plans and requested to alter their notes- of course to get the company out from paying claims.
Insurer: Pets Best
By: Justin
Not paying claim
Pest Best dont't pay the claims for services and always give you the excuse of the deductible needs to be paid fist, even when the amount for the deductible has been paid in full for the year. This looks like a scam should take legal action about it.
Insurer: Pets Best
By: JOSE
Esay & Efficient
Every claims process was incredibly easy and efficient. When my cat passed away, they automatically canceled the policy and credited my account for the prorated amount. Always a positive experience with Pets Best. I have recommended the company to several of my friends and family with pets.
Wellness Coverage
Our new puppy has been to the vet twice for vaccinations, and both times, the claim was approved immediately. My account was set for direct deposit and the refund was deposited within a few days. Download the app on your phone, take a picture of the itemized vet receipt including your payment, and send it to Pets Best. "
Dropped Nationwide and Chose Pets Best
So far, so good. Seems like a good insurance company. Reimbursed for my Heartguard Plus!
Severe pancreatitis in the ER
"On a Saturday evening, my miniature bull terrier Stevie abruptly started vomiting and having diarrhea non-stop and was very seriously ill. I've never taken any of my dogs to the ER vet before but this time it was absolutely necessary. I rushed her to the closest ER where they thankfully got her back quickly and started her on pain and nausea medications and fluids while trying to diagnose what the problem was. They suspected pancreatitis or bloat with the possibility of a GI obstruction, she was very sick. Thankfully surgery was avoided and after 2 days in the hospital Stevie came home and has now made a 100% recovery but it was very scary and very serious - the vet couldn't reassure me she would be ok and make it out when they admitted her. Thankfully I didn't have to worry about finances during these worry-filled couple of days as I knew she had excellent coverage through Pets Best. They processed the claim quickly and $4900 was in my bank account a week and half later. Thank you Pets Best!! "
Insurer: Pets Best
By: Brooke
Mixie The Terror
Pet's Best has been easy to work with in filing claims and getting reimbursed in a timely manor.
Pets Best Saved Thanksgiving and Christmas!
My pooch, Alvin, had been in wonderful health until a recent, rapid decline sent us on a trip to the emergency care of an animal hospital. Unbeknownst to me, Alvin was diabetic and suffering from diabetic keto acidosis. I was devastated as he had recently had a blood test and all seemed to be right with the world. He had been his normal, bouncy, happy, playful self until the night before. His lethargy, vomiting, and bloody urine all onset at the same time and I rushed him to the animal hospital instantly. When the doctor broke the news to me, showed me the estimates, and told me about my options, I was overwhelmed. This all happened just before thanksgiving and I suddenly had a $5700 bill. All the joy of knowing that my baby was going to be alright was ripped away with the concerns of wondering how I was going to pay my bills, especially with Christmas coming up. Pet’s Best to the rescue! I scanned and uploaded all documents and they did the rest from there. They paid my claim with ZERO hassle! There was some delay in processing the claim, but I believe that is due to the holiday season and me not having all records uploaded previously (as they strongly suggest). Having Pets Best is one of the best decisions I’ve ever made and they literally saved my best friend’s life and came through during the holidays for the pupper, me, and my family. Thank you Pets Best!
Insurer: Pets Best
By: Dave
Stress free Pets Best
I carry 2 separate insurances for 4 dogs. Older 13 year old is with his carrier and younger 3 girls are with Oers Best. Comparing both carriers in regards to claims, Owts Best is efficient in every expectation and refunds are in the mail in 2 weeks. The other carrier is a stressful nightmare. Questions, requests for clinic notes, back and forth etc. Free yourself from stress. Go with Pets Best.
Insurer: Pets Best
By: Elyson