Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Healthy Paws is amazing!
I got healthy paws insurance when I adopted my dog five years ago, he has had two major things happen over those years, including swallowing something that poisoned him and required hospitalization and a blood transfusion. They provide very fast reimbursement payment for everything that they cover (our policy they pretty much cover everything except for an office visit fee). Their app is so easy to use for uploading invoices and documentation. Their customer service is excellent, they follow up to ask how your dog is doing. Highly recommend.
Insurer: Healthy Paws
By: Karen
Cancer treatment and follow up.
My cat was diagnosed for brain cancer and was treated about 3 months ago. The diagnosis process was long and difficult, and the treatment took 5 weeks after that. Pets Best was great the entire way. I recently took him for a follow up exam and tests. All results were great and he is doing well, and pets best had processed my claim and issued a payment within a week of my submitting the claim. It was a great experience. If it wasn't for pets best, I wouldn't have a happy healthy kitty at home who is able to enjoy life.
Insurer: Pets Best
By: Alex
Miracle puppy
Our Bruce was dying from heatstroke when brought in to MarQueen Vet Hosp. The doctors took very good care of him and gave him a second life. Kudos to all the dog caretakers as well. Both MD s n technicians updated us every day for Bruce’s progress. This happened when we were out of the country and God knows how blessed and grateful we were during those difficult times.. METLIFE insurance also did an excellent job in responding to our claim!!! Thank you all do much!
Handled with Care
I recently submitted claims that were unfortunately about the untimely passing of my beloved pet. In difficult times like that, the last thing I wanted to deal with was pushback or back and forth from an insurance company - luckily with Pets Best, everything was easy. I was able to quickly submit the claims, forward records, and receive my pay out all without having to get on the phone and haggle and explain details of a deeply tragic and sensitive topic. My claims were processed quickly, and they even took it upon themselves to reimburse and prorate my payment for the month that my beloved pet had passed without even having me ask. Attention to detail like that is such a welcome experience. I will be recommending Pets Best to everyone I know with a fur baby
Insurer: Pets Best
By: Milan
Disappointing claim service
They rejected a claim because they hadn't received past vet records, though we had sent them. I re-sent and they said they had received would review and expedite claim. That was 7 weeks ago, after I was told that now they did have the records. They just keep saying the same thing and do nothing. Very disappointing.
Insurer: ASPCA
By: Janice
Poor first impression
After getting my puppy, he had some tummy troubles. Pets Best denied all related claims. Because he contracted this illness during the 14 day waiting period it was considered an existing condition. Doesn't matter that my policy effected date was the day I received him. I really regret going with Pets Best.
Insurer: Pets Best
By: Kristi
Great Service for my Puppy and Cat!
I've had Pets Best ever since getting my puppy. She's had her typical puppy things taken care of quickly and with very good communication when I had questions. When she got hurt I knew that's my insurance would come through! I'll update this if that changes but it's been a year with no issues!
Pets Best is awesome!
I’m so glad to have Pets Best insurance for my dog. You never know what’s ahead for your pet, and Pets Best took great care of us when my dog had an unexpected illness and injuries. Fast reimbursement for my veterinary expenses. Thank you!
Insurer: Pets Best
By: Barbara
Helping Journey
"Our beautiful samoyed Journey came to our family due to conditions that were not ideal for such a wonderful dog. Each time we had to contact Pet's Best, they explained clearly how the reimbursement would or would not be processed We have been fortunate that Pets Best has been so helpful to us during some serious times."
Insurer: Pets Best
By: Margaret
Allergic Dog
Our young beauty was found to be allergic to basically everything and has to place her on special food (prescription food) and MetLife has covered everything. We could not be happier with MetLife. They have covered all tests, meds and food per our agreed contract.