Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Happy Customer
"This is our first time having pet insurance and after doing some comparison shopping and speaking with other pet owners, we chose PetsBest, and are glad we did. We elected both wellness and illness policies, and have made claims under both of them. All claims have been processed promptly, with good communication keeping us apprised of the status. The claim submission process is simple, straightforward, and takes just minutes. Bottom line - this has been a very good experience for us and we highly recommend PetsBest to others. "
Insurer: Pets Best
By: John
Fine for accidents, significant unnecessary exclusions
I've been using Pets Best for years. Their premiums aren't terrible for insurance as I understand it, but they have major exclusions in coverage. The worst is related to periodontal disease. They won't cover anything unless your animal's teeth were cleaned within the last 13 months. Given that a dental cleaning has to be performed under anesthesia, this is a minimum of $300 - $1000 for each cleaning and has never been supported as necessary in a very I've visited unless there is evidence to support it. So to deny covering the anesthesia for a tooth extraction and the extractions themselves that became necessary out of nowhere with no prior history is absurd. They have also claimed in the past that one of my cats had a pre-existing condition so they wouldn't cover the bills (it was not a pre-existing condition). I'm not sure what insurance has less exclusions though.
Insurer: Pets Best
By: Kat
Amazed with the efficiency
I am very surprised with the transparency, the efficiency and the communication of Pets Best. This is my first time having a pet insurance and I was not expecting this level of service. I get notification with every process of my claim plus it is extremely easy to file a claim and if you are missing a document, they sent a notification right away explaining with a great detail, what is missing for your claim to be processed. I am extremely happy!
Not sure what am I paying for
all 10 claims submitted this year for stander care such as vaccines and two respiratory infections were denied. In NYC where vet services are so expensive I am paying almost $600/year while this insurance only reimburses $40 dollars/year??? Nice profit margins at customer expense. There are better and more effect insurances. I am considering switching as I feel this is taking advantage of the customers.
Insurer: Pets Best
By: Natasha
Back to back canine cancer diagnosis
After bringing our dog, Maizel, into the vet for what we thought was just an infection in her nose, we received the worst news that she had a rare form of nasal cancer. To get radiation treatment we had to rotate spending 3 weeks in a hotel in NY with her. We were so thankful that we had Pets Best to cover the radiation treatment, and the process was so easy to file the claims. It was one less burden to deal with. We were so thankful to get an extra year with our sweet girl. Only months after her passing, we felt two lumps on our other dog, Boulder, and after their removal we found they were both mast cell tumors. We quickly started chemo. Once again we were so thankful to have Pets Best to help make the decision to do the doctor recommended treatment with no hesitation. We have 2 chemo treatments left and we are hoping that this time luck will be on our side!
Insurer: Pets Best
By: Nicole
Ollie’s Cancer Hemangiosarcoma
I was devastated when my fur baby, Ollie, was diagnosed with a very aggressive form of cancer called hemangiosarcoma. I know I will do everything I can to help him live longer, even though his diagnosis has a poor prognosis. Healthy Paws has kept my hopes afloat and is always there to provide financial assistance for my baby’s surgery, chemotherapy, medications, and numerous vet visits. Without Healthy Paws, I could never have managed the financial responsibilities involved. Submitting bills via email is easy; they respond quickly and send the checks in just a few days. I can’t thank Healthy Paws enough for their excellent service to my two fur babies when they needed help. I have told all my friends and coworkers to get Healthy Paws as their pet's insurance. Thank you so very much!
Pets Best saved our cat & our savings!
Without Pets Best insurance we would not have been able to afford the care needed to save our dearly loved cat. She's basically our baby and knowing that we could rely on Pets Best allowed us to prioritize her care and follow the recommendations of the medical professionals who treated her.
Sandi's Story
"In October, my sweet rescue dog, Sandi, was diagnosed with chronic kidney disease. She went through all kinds of diagnostic tests, and various medications have been tried to slow down the disease. Thanks to Pets Best, I have never hesitated to take Sandi to my amazing veterinary clinic, Las Sendas Animal Hospital and Grooming, nor had to decline a medication because it wasn't in my budget. Pets Best has been there to support Sandi and me through all of the medical procedures. The claims process is speedy and the turn around for reimbursement is short. We are so appreciative of that! Sandi has been having fluid injections twice a week since October, and she is doing well. The veterinarians and the techs and staff at Las Sendas Animal Hospital and Grooming truly love Sandi, and she gets outstanding care there. She has her good days and bad days, but she still loves her walks and chasing birds in the yard. Thank you, Pets Best, for giving me more time with the dearest dog in the world. Love, Marian Bass and Sandi "
Easy and fast
I did my homework before I decided which insurance to buy and I made the perfect choice by going with Pets Best. I got to choose the coverage and reimbursement percentage. It’s very easy to submit a claim and they’re very fast reimbursing me. I truly recommend Pets Best.
PetsBest review
"An absolutely AMAZING company. It is The Best. Multiple policy options are available with very competitive premiums. Claim processing couldn't be easier and transparent. And as an added benefit, if there is a need to call the customer service line, you actually talk to a real person who is friendly, competent, knowledgeable and helpful in resolving ANY issue. If you are looking for a pet health insurance company, you are wasting your time if you are trying to find a better and more responsive company than PetsBest; such a company does not exist."
Insurer: Pets Best
By: Kevin