Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,657 total
Other Categories
Easy and simple process
Easy to file the claims on line, clear understanding of what is covered and what is not, and quick and easy reimbursements.
Insurer: MetLife
By: Margaret B
Great from start to finish!
Submitting a claim is extremely easy and receiving our covered service payment quickly!
Insurer: MetLife
By: Pat Perotta
Great Customer Service
It is easy to submit a claim to MetLife Pet. Customer Service reps are always friendly and helpful when needed. For the most part claims are quickly reviewed and communication regarding claims is excellent.
Insurer: MetLife
By: Vicki
MetLife is great!
MetLife is great! The ease of making claims and the quickness in getting claims settled really helps out with having unexpected vet bills. Can’t recommend them enough!
Insurer: MetLife
By: Jason
Thank you!
Your claims process through the on-line portal is quick and easy. Thank you so much!
Insurer: MetLife
By: Kathryn Young
Receives money back fast
Company made the process easy and received money quickly.
Insurer: MetLife
By: Brittany
Quick and easy to file a claim
Quick and easy to file a claim. Additionally, the turn around time was faster than anticipated.
Insurer: MetLife
By: customer
Claim speed is getting bad.
We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed". Now that being said, they have been good about actually paying claims without a bunch of run around. Customer service is generally nice - minus some issues when a dog died, and we rescued another dog. It seems there is a big lack of communication. Take it from me. If you find yourself in a situation where a dog passes, remove them from your policy after the end of life claim. Make sure they are off the policy before adding a new dog. It will save you so much headache. In short. Payment speed and training seems to be the biggest flaws. And for reference the first year we had them we never waited more than the advertised 3-5 days for reimbursement. We didnt change the documents we uploaded or the vets we used (we use the same 2 offices for everything). Met life has just chosen to slow down on the reimbursement for some reason. They also don't tell you why the claim is drug out unless you call in - in which they always say more information needed from the vet.
Insurer: MetLife
By: Loyal customer losing patience
Much quicker reimbursement time :-)
It used to take a few weeks to get reimbursed, which was very inconvenient. This most recent claim I made was paid in only a few days - this is very much appreciated!
Insurer: MetLife
By: customer
MetLife is always very efficient and…
MetLife is always very efficient and excellent communication updates on claim, once submitted.
Insurer: MetLife
By: Tammie Jimenez