Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
MetLife pet insurance is a scam
At time of pet insurance purchase I did all that was requested of me by MetLife to start the policy, including giving the past 12 months of vet records for them to review. I pay $60 a month for the insurance. Our dog needed several visits to a dermatologist during the policy duration which MetLife started reimbursing me for. Then they stopped reimbursing me for dermatology visits when I would turn in the billing statements stating that they made a mistake and upon further review, the services were not covered. At this point, they had reimbursed me about $1600. It was my understanding that because I had turned in all my 12 months of previous vet records for MetLife to review before the policy started, they deemed the services to fall under the policy. 9 months after the last reimbursement payment to me, I get a letter from MetLife stating that I had 15 days to get over $1000 to them for the overpayment they made to me for ineligible services! Ultimately, I did everything MetLife said I needed to do for my pet to be insured under them, they made payments to me based upon their review of my previous vet bills and current situation, then 9 months later said I needed to pay them back $1000 of the $1600 they paid for dermatology services in 15 days otherwise I was going to be turned into a collection agency. Can you imagine if human insurance worked like this?!?! Covering medical bills and then deciding 9 months later not to cover them and saying people owe a significant amount of money back to the insurance company within 15 days! DO NOT GET METLIFE PET INSURANCE- THEY MAY COVER MEDICAL BILLS AT FIRST WITH PAYMENTS TO YOU INITIALLY, BUT AT THE END OF YOUR POLICY TERM THEY DEMAND THE MONEY BACK SAYING THEY MADE A MISTAKE.
Insurer: MetLife
By: MetLife pet insurance customer
Quick reimbursement and easy to file…
Quick reimbursement and easy to file for refund
Insurer: MetLife
By: Mariama Bah
Easy to submit claim and it was…
Easy to submit claim and it was reviewed and processed in a timely manner.
Insurer: MetLife
By: customer
Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley
Filing claims is easy
Filing claims is easy, turnaround is very quick. Affordable and has saved us money!!!
Insurer: MetLife
By: customer
This is the best pet insurance
This is the best pet insurance. It is so easy to upload a claim. They are very responsive and reimburse you quickly. I am so happy to have this insurance for my dog.
Insurer: MetLife
By: no name
Great company to have insurance with…
Great company to have insurance with for our fur babies. They really are there when you need them to cover the cost for the medical procedures. It gives me peace of mind to have a reliable insurance for my pets.
Insurer: Pets Best
By: Customer
Slow claims payment, kind staff
Employees always very respectful and kind. Helpful and pleasant to deal with. Claims payment, however, is somewhat slow often times taking one to two weeks to pay. App is easy to use and simple to file claims and associated medical records.
Insurer: Spot
By: Lanette