Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,481 total
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Denied, stall, more information, need more records, need vet verification, didn't get the email, didn't hear back from the vet, ect, ect
All they do is burn you down until you give up trying to get reimbursed for your claim and vet bills. I could have saved the $28,000+ paid into my Fetch plan and used it for the $10,000 in bills I paid out of pocket for worthless insurance. I think I've only got $364 reimbursed so far. Our Dog developed a immune deficiency disorder that has been paid for out-of-pocket over the last several years. We have also kept up on all her wellness visits, shots, and accidents she has gotten into over the years,
Insurer: Fetch
By: Richard
Excellent Pet Insurance
I recently had to take my dog to a hospital for an emergency visit which cost a lot, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!
Insurer: Healthy Paws
By: Olga
Great
This insurance is great! I have both my dogs on it and they have probably saved thousands of dollars. I feel better having them knowing that I don't have to stress as much going to the vet.
Insurer: ASPCA
By: Kira
DONT WASTE YOUR TIME WITH THIS COMPANY
Get a different pet insurance company. MetLife does NOT approve your claim even after soap notes from the Vet, proof, receipts, etc. MetLife collects your monthly payment without providing any services. Seriously the worst pet insurance company. You lose money here rather than getting help for your pet. Don’t waste your time here.
Insurer: MetLife
By: Leilani
Owner
MetPet insurance is very good but pricey only because I have full reimbursement. My only complaint is that is went from about $67 to $92. Maybe the more costly the plan, the better the service who knows but I have never had an issue when submitting my claims or getting reimbursed. I submit and get my reimbursement in about 5 days. They never asked me for paperwork from the previous vet. I have had this MetPet for almost 2 years. My dog goes about two to three times a year depending and I have never had an issue. I get reimbursed for his flea and tick medicine and also the medication for heart worms. MetPet offers a lot of additional benefits. Good but pricey….think I will keep it for a while longer. I am a satisfied customer. Thanks MetPet.
Insurer: MetLife
By: B
Pets Best Insurance is the Best
I am very pleased with my insurance coverage with Pets Best. I purchased the Wellness and the Illness coverages to make sure my little girl gets the best treatment. I chose the 90% reimbursement and no limit on the regular coverage, at less than $100 a month my girl is completely covered from head to tail. Pets Best paid my claim fast, their service is awesome, their people are wonderful, helpful, courteous and friendly. All of which makes for a great experience when you have to use your insurance. I will keep Pets Best. It is definitely one of the best insurance carriers for animals. If anyone needs insurance for their pets, you should check out Pets Best.
Insurer: Pets Best
By: DIANE P
Easy to claim
My pup was diagnosed with a heart issue when you she went in to be spayed. Special tests were needed as well as expensive medication and a cardiologist. We went with the 80% coverage and every claim was covered and paid quickly. The price of the insurance was reasonable compared to the one that my vet had set up for instant claim in the office. Claiming is simple and I have to do it for my own medical too so not a big deal.
Insurer: Pets Plus Us
By: Janine
6+ Years with Healthy Paws and Very Pleased!
I have had Healthy Paws for my pets for close to 7 years now. We have a $500 deductible and 90% reimbursement rate. In 2020, my long haired dachshund landed herself in the ER when her gums turned blue and she collapsed. The vet bill turned out to be somewhere around $3,500. HP reimbursed to the levels I stated above and I could not have been happier. As they tried to figure out what caused my dog to collapse, they wanted to order more tests, and I gladly said yes knowing I had such great coverage for her. Next up, my cat developed heart disease at the relatively young age of 2 and had to get regular cardio exams and medications. HP was great here too, as we hit our $500 deductible each year and then I’d receive reimbursements for the services my cat needed that went above this cost. In September 2023, my other dachshund became paralyzed and had to undergo emergency spinal surgery for IVDD. This is the main reason I got pet insurance in the first place. Since then, my dog recovered well, and then herniated another disc, had surgery again, and HP reimbursed to our levels BOTH times. The surgeries were pretty much life saving for my dog, as the chances of her walking again without either surgery was extremely low. In my policy, HP does not cover wellness exams or specialty vet exams, and the cost has increased somewhat every year. Even with these two points, I am still confident in my choice and repeatedly pleased with the service we have from HP Paws. I’m so SO thankful that I can continue to provide the best medical care to my pets knowing that I have a policy with this company. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Caroline
Maybe I got lucky....
I was reading some of the previous reviews and was a little stunned to see how bad they were. I bought pet insurance for my dogs and was delighted to discover that they have a family plan at MetLife which is cheaper and it enables me to get unlimited coverage. We're always hoping we don't need insurance but I did. I had a $6,200 bill for Max and I thought this is going to take a while because it's a new insurance company for us they're going to have to get all of his old records review everything.. I was prepared to wait while my credit cards gained interest. Much to my astonishment my claim was paid today just one week later after the incident and probably 6 days after filing. I didn't have to fight with anyone they covered everything they said they would and the payment was in my bank account less than an hour after I chose my method of payment. I'm so very pleased but I'm a little scared because of all the bad reviews I've read. At this point though I can only recommend MetLife, they have done a really good job for us
Insurer: MetLife
By: Rhonda
corrupt!! do a deep research before you sign
Avoid choosing Petplan for your pet insurance needs. Despite having coverage for my three cats for seven years, they consistently raise rates annually and possess the authority to make changes at their discretion, as outlined in the policy documents. Recently, upon my cat turning seven, they decreased coverage from 90% to 60%. The customer service experience is abysmal, with unhelpful and impolite representatives, including managers who seem uninformed. Unfortunately, switching to another provider isn't an option due to preexisting condition clauses. Petplan operates with minimal accountability, leaving policyholders powerless. Exercise caution when selecting a pet insurance provider, as once committed, options become limited. Numerous negative reviews echo my sentiments, revealing a pattern of dissatisfaction with Petplan's practices.
Insurer: Fetch Canada
By: Alex