Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,481 total
Other Categories
An Outstanding Company
I have been with Embrace for about 3 years. I cannot say enough about the professional, efficient & friendly folks that have been so supportive of my little bestie. The turnaround from making a quick, easy online claim is very fast. Because of Embrace, I truly have been able to sustain Minkie’s quality of life as she is aging. My plan is a 90% - 10% and allows me the freedom to give her the best care possible - at a fair & reasonable price. My rating of Embrace is based upon ongoing outstanding performance on their part. The “Embracers” who handle Minkie’s claims are kind and get things moving fast.
Insurer: Embrace
By: Lucia Bartoli
Garbage company
Garbage company. Will constantly raise your premium no matter how long you've been with the company and give you little to no explanation, and if you cancel your insurance with them, they charge you 30% of your total policy. Terrible customer service as well.
Insurer: Sonnet
By: Marc Arsenault
Quick, Easy & Reasonably Priced
I love how easy it is to file a claim with Pets Best. You just upload a PDF of the itemized invoice and receipt to the website and they confirm receipt and immediately issue you a claim #. I don't think I have ever waited more than a week for a response/payment to be made directly into my bank account. If I did have any questions, when I called customer service, I actually spoke to a person and not a series of AI prompts and the best part is that this great service comes at a reasonable cost. I've had the insurance for two years now and the annual increases have been minimal. Hopefully they stay that way!
Sharp increase of monthly fee
As many have posted, they are increasing the monthly fee from $77 to $111, a more than 44% increase! I would understand a 5 to 10 pp increase year over year, but I did not expect such a significant jump in one single year.
Insurer: Healthy Paws
By: Michael
Insurance Scam
My plan covers accident/illness. Apparently, a cancerous tumor being removed isn’t enough to have the funds reimbursed. This place sucks. They just increased the plan to $200/month but then only pay 1/3rd of the claim? A $900 claim where our dog would have DIED prematurely if we didn’t remove. Save yourself money and create a savings account. Avoid this Scam.
Insurer: Pets Best
By: Derek
Mac the Dog
I have used this company for over 15 years. I cannot begin to do justice to how great the are are in relative comparison to the cost. My dog, Mac, was diagnosed with cancer earlier this year. Pets Best has enabled me to get him the best treatment possible and allow him to continue to live a high quality of life. Through the entire process, Pets Best has been extremely responsive to all my claims and adjudicated them in rapid fashion. They have my highest recommendation.
Excellent customer service
Excellent customer service. Agent was knowledgeable took time to answer all my questions prices were good
Insurer: Embrace
By: John Hallowell
We are very happy with the coverage we…
We are very happy with the coverage we have for our kitty. The claims process is also easy and smooth. We can relax knowing that our pet is cared for.
Insurer: ASPCA
By: ShonQ
Don’t Buy
It is terrible denied my claim because they said his symptoms started in the waiting period where I had already paid for the insurance but was not covered???? Even though it did not and I don’t know what that information is coming from seems like a scam do not recommend waisted 100 dollars for the months I’ve been on not to mention it took them a month to process my claim said I needed two years of vet history or my claim would be denied when I just got the dog a couple of months ago
Insurer: ASPCA
By: Alicia Combs
They make cancellation as confusing as possible to lock you in
I fortunately haven't needed to submit a claim for my pet so I cannot speak to how they process claims. However, the rates went from $29/ month to $73 for my single cat. I cancelled on August 28th via email, received a response on September 2nd that the cancellation was backdated 8/29 and yet was charged 9/8 the full premium amount. I filed a complaint with the Colorado AG due to how the company handles cancellations as both California (where the policy was started) and Colorado (where the policy was most recently active) require companies that have autorenewal, allows customers who sign up online be able to cancel online which Pet's Best doesn't offer. In violation of both CA and CO law. To rectify this, I ended up calling in, 1st rep was great, I really wish I got her name because she was wonderful. Second rep Erin had an attitude from the get go like she personally was affronted that I wanted to cancel my account, said she couldn't give me a timeline for cancellation. I obviously had questions, because there hadn't been clear communication on the cancellation process but Erin started getting angry and when I asked her why is she so upset when it wasn't her money she started crying which was crazy. I've never dealt with someone customer facing get so emotional, like out the gate started the call with an attitude. I the customer shouldn't have to ask a rep 3 times to check their tone and not to get upset because a customer has questions. Luckily a supervisor was able to join the call with a clear head, immediately processed the refund and the made sure the cancellation was actually completed effective immediately. Will never go with Pets Best again tbh, I don't want to deal with crazy increases and hard to reach/confusing customer service department. Big shout out to the supervisor Sebastian, he knows how to deescalate and communicate clearly with customers. Erin, please take a few days off and reset, it was too early in the morning to already be that worked up about customers. I'm so serious when I say that the day literally just started.
Insurer: Pets Best
By: Brittany