Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,536 total
Other Categories
great price and great cx experience
customer experience and price for coverage
Insurer: Sonnet
By: Alberto Roncallo
Terrible
Terrible — this is completely useless. You are literally paying for nothing. My advice: build your own savings account for your pet’s vet expenses. They backtrack for at least a month, and after waiting that long, they ask for additional documents from your vet. It’s simply ridiculous. The customer service is a joke — poor people working at this company, powerless and helpless. STAY AWAY. In Canada, your best options are TrueCompanion, Pet Plus, or simply using your own money. I spent weeks comparing plans and deeply regret choosing Spot On. Don’t do it.
Insurer: Spot
By: roxane seguy
It's fast and easy to file a claim and they're on it!
I've had Pumpkin for a little while now. This is the first time I've tuned in a claim. It was for the annual wellness check up for my dog, Remy. They were quick to acknowledge the claim and got a check out to us right away. It was so easy to file online, just follow their steps. Thanks, Pumpkin!
Insurer: Pumpkin
By: Jean
Nadine Was a pleasure to work with…
Nadine Was a pleasure to work with today! She did a great job of putting together a package that worked for us. In fact, the whole team was wonderful. I originally called to cancel my boy Odin‘s insurance, simply because I thought it was more than I needed. However, I ended up modifying the package, then speaking to Nadine and adding a second package for my new puppy Kane. Altogether it was a great experience, and I now have insurance for my dogs that I can afford, and be confident in.
Insurer: Fetch Canada
By: Christian Whalvin
The process was very easy to complete…
The process was very easy to complete and the monthly fee was reasonable.
Insurer: MetLife
By: Gary Weyenberg
Pets Best is so Amazing
Pets Best is so Amazing! I enrolled my Shih Tzu, Bear, in 2021. She has had 3 surgeries over the years, and she is going in for 3 surgeries-in-one in a few weeks. And after my $250 annual deductible Pets Best pays 90% of the cost. I do not know what Bear's future would like without Pets Best!
Insurer: Pets Best
By: Jeanna Boscia
Pet Coverage
It took minutes to complete coverage for my fur babies and it is very affordable.
Insurer: MetLife
By: Idabelle Proffitt
I am extremely happy with my pet…
I am extremely happy with my pet insurance thru Met Pet Insurance. Have been with your company for 3 years now and couldn’t ask for a better experience. Thank you for providing my insurance for my pet. I tell everyone looking for insurance for their pet. “There’s NO better insurance than Met Pet. Thank you
Insurer: MetLife
By: customer
The insurance is great but check for wait times
Overall the insurance is great with the coverage and price being better than other plans. However, you have to be very mindful when signing up to be sure there is no wait time for any component going into effect. When I signed up for two of my cats there was no wait time but when I signed up my 3rd cat there was a wait time for illness and I did not fully understand the implications which meant that anything the vet noticed at the initial exam (in my case the cat had diarrhea and a possible heart murmur) was considered preexisting and will never be covered. This has resulted in them excluding reimbursement portions of standard biannual tests including fecal exams (which are part of a test package of blood and fecal) from my claims. Also, while the customer service reps are empathetic it’s better to talk to a manager when trying to resolve claim issues. Jess has been more responsive and helpful than others.
Insurer: MetLife
By: Cleopatra Raissi
This the worst Insurance ever
This the worst Insurance ever. I submited a claim in July and I didn t receive any response from them i call 5 times about my claim, i had to do his work and ask the Clinic for the history to send it to them because they didn t do it.After 4 months I kept paying $70 every month, and they never solved my problem.
Insurer: Embrace
By: Marcela Carballea